wwwkeith
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Q: Daughter forgot her passcode locked iPod

In a nutshell my daughter has forgotten the home screen passcode for her iPod touch.  (More detail below)

 

My daughter, who is 10, decided it would be a good idea to change her passcode... It wasn't.  She cannot remember what she changed it to.  I've tried erasing it using Find My iPhone, but for whatever reason it is not connected to our Wi-Fi.  I also tried to restore from iTunes, but iTunes will not restore without entering the passcode on the device; so,  this was also a no go.  Apple will offer one time support for a mere $29.99, but before I shell out any cash I am hoping this is as easy a fix as the Apple support rep made it out to be.  She has only had her iPod back up and running for a few weeks because last time she somehow managed to set a Restrictions passcode.  That little ordeal took me long enough to work out & I am not up for a replay; so, any help would be appreciated.

 

I can take a screen shot to verify I own the device if that is a concern here.  I noticed on other forums it seemed to be. 

iPod touch (4th generation), iOS 8, Not 100% on ios did recent upgrade

Posted on Sep 21, 2015 10:32 PM

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wwwkeith

Q: Daughter forgot her passcode locked iPod

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  • by Kappy,

    Kappy Kappy Sep 21, 2015 10:34 PM in response to wwwkeith
    Level 10 (271,850 points)
    Desktops
    Sep 21, 2015 10:34 PM in response to wwwkeith

    Forgot Lock or Restrictions Passcode, Need to Restore Your Device: Alternative Solutions

    A

    1. iOS- Forgotten passcode or device disabled after entering wrong passcode

    2.Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

    3. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen

     

    Forgotten Restrictions Passcode Help

     

               1. iPad,iPod,iPod Touch Recovery Mode

               2. About Restrictions (parental controls) on iPhone, iPad, and iPod touch - Apple Support

     

    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.

     

    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.

     

    If none of the above work for you, then:

     

    Follow these steps to place your iOS device into recovery mode. If your iOS device is already in recovery mode, you can proceed immediately to step 6.

       1. Disconnect the USB cable from the iPhone, iPad, or iPod touch, but leave the

           other end of the cable connected to your computer's USB port.

       2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds

           until the red slider appears, then slide the slider. Wait for the device to turn off.

     

                  * If you cannot turn off the device using the slider, press and hold the

                    Sleep/Wake and Home buttons at the same time. When the device turns off,

                    release the Sleep/Wake and Home buttons.

     

      3. While pressing and holding the Home button, reconnect the USB cable to the

           device. The device should turn on. Note: If you see the battery charge warning,

           let the device charge for at least ten minutes to ensure that the battery has some

           charge, and then start with step 2 again.

      4. Continue holding the Home button until you see the "Connect to iTunes" screen.

           When this screen appears you can release the Home button:

      5. If necessary, open iTunes. You should see the following "recovery mode" alert:

      6. Use iTunes to restore the device.

     

    If you don't see the "Connect to iTunes" screen, try these steps again. If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.

    Note: When using recovery mode, you can only restore the device. All user content on the device will be erased, but if you had previously synced with iTunes on this computer, you can restore from a previous backup. See this article for more information.