iTunes don't start from 12.2. version - ntdll.dll error

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Rissiak Author

Level 1

0 points

iTunes don't start from 12.2. version - ntdll.dll error

Error event:

Faulting application name: iTunes.exe, version: 12.3.0.44, time stamp: 0x55f8bec1

Faulting module name: ntdll.dll, version: 6.1.7601.18933, time stamp: 0x55a6a196

Exception code: 0xc0000005

Fault offset: 0x000000000004dc3b

Faulting process id: 0x608

Faulting application start time: 0x01d0f5006c0d27bd

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: ae849b03-60f3-11e5-86e1-5c260a645e58

I manage to start iTunes in Windows 7 safe mode. Last working iTunes version is iTunes 12.0.1.26 x64, but it's not supported for ios9.

Tried complete uninstall several times, different versions ... nothing helped.

Any suggestions?

Operating system: Windows 7 64bit

Thx

iPhone 5s, Windows 7

Posted on Sep 21, 2015 11:52 PM

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Answer 1

turingtest2

Level 10

278,263 points

Sep 22, 2015 3:38 AM in response to Rissiak

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach.

Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.

Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed.

If the issue persists and you have a 64-bit system try the for older video cards version which is a 64-bit installer for mostly 32-bit code, similar to all 64-bit versions of iTunes up to 12.1.

If you've tried the above without success then see the method in Install missing components. What component fails to install, and what error message does it give? See this post for steps to produce detailed logs of the installation which may reveal why iTunes won't install.

tt2

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