Apple Configurator suddenly unable to install apps

Question

Apple Configurator suddenly unable to install apps

I provide IT support to a primary school which has 16 x iPad 2 and 16 x iPad Air. They are mostly running iOS 8.4.1.

They are being managed by a Mac Mini running OS X Yosemite 10.10.5 and Apple Configurator 1.7.2 (360).

A mixture of paid and free educational apps are installed on the iPads. When the school bought their first iPads about 2 years ago I set up a profile to clamp down the iPads and centrally install and update apps and all has been working fine.

Last week when I downloaded and tried to install the latest iMovie update it failed and informed me that the iPad OS needed updating so I upgraded 2 of the iPads 2s to IOS 9.

Now I am unable to install or update any apps. The error message I get is "Installation of apps is prohibited by a policy on t..."

So, two questions:

How can I see the full error message as I cannot increase the size of the popup window which appears when I click on the question mark and More Details in Apple Configurator)?

What is my underlying problem and is there a fix?

Andy

Posted on Sep 22, 2015 3:39 AM

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Answer 1

Oct 5, 2015 3:12 PM in response to andytatstjohns

Try removing the restrictions profile, updating the ipads, then putting the restriction back on.

Kathy

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Answer 2

Oct 8, 2015 7:16 AM in response to Kathleen B

Kathleen,

I tried that. I unticked the profile in Settings/Profiles and refreshed the iPads but still got the same error message when they tried to install the updates.

Incidentally some of the iPads are now running IOS 9.0.2 and the Mac Mini is running OSX 10.11 but that makes no difference.

Andy

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Answer 3

iToaster

Level 3

739 points

Oct 8, 2015 5:31 PM in response to andytatstjohns

have you updated apple configurator to the latest version v2 which is compatible with ios9

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Answer 4

Oct 10, 2015 6:50 AM in response to andytatstjohns

Maybe you can make a factory reset.

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Answer 5

Oct 10, 2015 6:52 AM in response to andytatstjohns

IOS9 is compatible with 1.7.2, and Yosemite 10.10. However if you installed 10.11 which is EL Capitan then AC 2 is the way to go. Your original post and your second conflict. Are you signed into to Apple Configurator? This is new to 1.7.2 . Look under the menu for the sign in.

AC2 is very different from past versions, but offers some nice features. I have not upgraded yet (I am managing 450 iPads) , and will do so after, I am certain the transition will go smooth.

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Answer 6

mjtech

Level 1

8 points

Oct 20, 2015 8:54 AM in response to Kathleen B

I am having the same problems, I have the latest Apple Configurator 2.0, latest OS El Capitan, and trying to add apps to an iPad stays in the part

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