HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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All replies
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Helpful answers
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Sep 22, 2015 5:59 AM in response to Oashley26by J-Kuan,I think this website will help: http://osxdaily.com/2012/11/20/itunes-wont-detect-iphone-ipad-ipod/
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Sep 22, 2015 6:04 AM in response to J-Kuanby Oashley26,This did not help. My device is black, will not power on, does not show that the power cord is plugged in or that it is charging. I have tried holding Power and Home 20+ times. It will not power on!! HELP!??!!
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Sep 22, 2015 6:05 AM in response to Oashley26by D.Cohen,Hi! If your computer won't recognise your iOS device, follow the steps suggested by Apple.
Here’s what you need to do if you have a PC:
https://support.apple.com/en-us/HT204095
Here’s what you need to do if you have a Mac:
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Sep 22, 2015 6:07 AM in response to D.Cohenby Oashley26,I cannot perform that fix because I cannot power on the iphone!!
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Sep 22, 2015 6:09 AM in response to Oashley26by D.Cohen,Force your device to start. To do this, press Sleep/Wake and Home buttons and hold them for at least 10 seconds.
If this does not help, take a look these Apple Support articles:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
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Sep 22, 2015 6:10 AM in response to D.Cohenby Oashley26,I already told you--I have done this over and over and get no response from device!!!
I am pasting a diagnostic report from itunes, perhaps it may help?
Microsoft Windows 10.0 x64 Home Premium Edition (Build 9200)
HP HP 15 Notebook PC
iTunes 12.3.0.44
QuickTime not available
FairPlay 2.9.7
Apple Application Support 4.0.2
iPod Updater Library 12.0
Apple Mobile Device 9.0.0.26
Apple Mobile Device Driver not found.
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 000000634016B8EC
Current user is not an administrator.
The current local date and time is 2015-09-22 08:08:55.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 12.3.0.44 (x64) is currently running.
iTunesHelper 12.3.0.44 is currently running.
Apple Mobile Device Service service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
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Sep 22, 2015 6:20 AM in response to Oashley26by Oashley26,please help!! It has never done this before...not responding to any fixes!!