eberrong

Q: Why is Apple Wallet zoomed in on the screen??

Hi.  I recently purchased an iPhone 6 with iOS 9 installed. When I open the Apple wallet app, the sides of the screen are cut off like it is zoomed in.  I cannot find a setting to remedy.  Please help! 

iPhone 6, iOS 9

Posted on Sep 22, 2015 5:37 AM

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Q: Why is Apple Wallet zoomed in on the screen??

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  • by Jonathan UK,

    Jonathan UK Jonathan UK Sep 26, 2015 4:45 AM in response to Ceejay28
    Level 8 (40,071 points)
    Apple Watch
    Sep 26, 2015 4:45 AM in response to Ceejay28

    Ceejay28 wrote:

     

    Just a 'me too'.

     

    That is not the purpose of threads here. To log a "me too" with Apple, submit feedback or contact Apple Support as suggested above:

    https://www.apple.com/feedback/watch.html

  • by Ceejay28,

    Ceejay28 Ceejay28 Sep 27, 2015 2:20 AM in response to Jonathan UK
    Level 1 (15 points)
    Sep 27, 2015 2:20 AM in response to Jonathan UK

    I spent 30 minutes on a support chat. They had no idea and could only suggest trying a full phone restore (losing data in the process).

  • by HBSteve,

    HBSteve HBSteve Sep 28, 2015 9:12 AM in response to eberrong
    Level 1 (4 points)
    Sep 28, 2015 9:12 AM in response to eberrong

    Same issue here... setup wallet after 9.0.1 on new 6S... Was working fine for a few days... haven't used to actually make a charge yet but opened many times to test... opened today to show someone, and sure enough zoomed problem... tried force quit app, tried hard reset on phone, no luck... yet if you dbl click the home button from a locked screen to pull up the wallet (turned on by deafult) it displays properly... yet after viewing that I thought it might reset it... nope    I also hate the "no we havent heard of this problem" when you goto a apple store, and simply always suggest a restore...  which 90% of the time never fixes the problem and waste your time, and you lose data

  • by blackbelt2040,

    blackbelt2040 blackbelt2040 Sep 28, 2015 9:20 AM in response to eberrong
    Level 1 (0 points)
    Sep 28, 2015 9:20 AM in response to eberrong

    So I was also experiencing this issue, and after many MANY backups and resets, I believe I have found a workaround doing the following steps:

    *Note*  Create all the backups using iTunes, NOT iCloud.  After you have verified that your iPhone 6/6s no longer has the bug, you can create a new iCloud backup.

     

    1) Create a backup using your old iPhone 5/5s on iTunes, NOT on iCloud

    2) Erase your iPhone 6/6s, and set up as a new iPhone

    3) Create a NEW backup of this reformatted iPhone 6/6s in iTunes

    4) Restore your iPhone 6/6s using your old iPhone 5/5s backup

         *Note* This will copy all your old apps and settings over and will carry over the Apple Wallet bug

    5) Lastly, do a restore from iTunes with the new iPhone 6/6s backup you also created from iTunes

         *Note* this should transfer over the CORRECT Apple Wallet Settings without the bug while keeping your old applications.

     

    If some people could test this and let me know if it works.  Feel free to task me any questions.  The only drawbacks I have fund are that it will not carry over any text messages, contact favorites, or app folders, BUT it's the only method I have found so far that neutralizes the Apple Wallet bug for those upgrading to an iPhone 6/6s from an iPhone 5/5s until Apple pushes out a new update.

  • by tjo04,

    tjo04 tjo04 Sep 28, 2015 11:26 AM in response to eberrong
    Level 1 (4 points)
    Sep 28, 2015 11:26 AM in response to eberrong

    I have this problem too. Restored from iPhone 5 (iTunes) backup to new iPhone 6s.

     

    No fix.

  • by ludden007,

    ludden007 ludden007 Sep 29, 2015 10:53 AM in response to eberrong
    Level 1 (0 points)
    Sep 29, 2015 10:53 AM in response to eberrong

    Just spoke with Apple Support -- there is a software fix that was done yesterday and should be in the next release.

     

    In the meantime, you will need to go to Settings -> Display & Brightness, and change the View from Standard to Zoomed... Once in the Zoomed mode, the Apple Wallet will appear normal.  Annoying, yes, but at least it lets you confirm any CC's you set up and delete any boarding passes that may have expired.

     

    Alternatively, you can confirm your Credit Card under Settings -> Wallet & Apple Pay.

     

    Hope this helps.

  • by wmbell,

    wmbell wmbell Sep 29, 2015 11:45 AM in response to eberrong
    Level 1 (10 points)
    Sep 29, 2015 11:45 AM in response to eberrong

    I also have the same issue with my brand new iPhone 6s.  The only way to see the whole card in Wallet is to switch to Zoomed View, which is not what I want, or what should need to be done.  This is clearly a bug, and I have reported the issue using the link below—others should as well.  It is worth noting, that the cards do display properly on the Home Screen with the double-press setting enabled.

     

    Submit Feedback To Apple:  http://www.apple.com/feedback/iphone.html

     

    EDIT:  Looks like my Apple Weather App is also affected!  The right side is cut off.

  • by LDG33,

    LDG33 LDG33 Sep 30, 2015 6:13 AM in response to eberrong
    Level 1 (0 points)
    Sep 30, 2015 6:13 AM in response to eberrong

    All, apple tells me they are working in the issue.  In the meantime, if you set the phone to zoom mode, that might resolve the problem in the short term.  at least it did for me.

  • by qmnjb007,

    qmnjb007 qmnjb007 Sep 30, 2015 10:35 AM in response to LDG33
    Level 1 (0 points)
    Sep 30, 2015 10:35 AM in response to LDG33

    I can't believe this wasn't fixed in the just-released 9.0.2! It's killing me..

  • by wmbell,

    wmbell wmbell Sep 30, 2015 1:35 PM in response to qmnjb007
    Level 1 (10 points)
    Sep 30, 2015 1:35 PM in response to qmnjb007

    I can also confirm that this has NOT been fixed in the iOS v9.0.2 release.

  • by jonadodds,

    jonadodds jonadodds Oct 2, 2015 9:12 AM in response to eberrong
    Level 1 (6 points)
    iPhone
    Oct 2, 2015 9:12 AM in response to eberrong

    I had this issue too, but is now resolved.

    The thing I did was to turn on UI zooming.

    (Settings > Display & Brightness > Display Zoom)

    Allowing it to change (screen goes dark), then turning it back to "Standard" after.

    The Wallet app now displays as it should, no image or button cutoffs.

    Hope that helps for some of you.

  • by JerenYun,

    JerenYun JerenYun Oct 2, 2015 9:35 AM in response to jonadodds
    Level 1 (0 points)
    Oct 2, 2015 9:35 AM in response to jonadodds

    That's not a sure solution. I had tried this multiple times but the apps still were zoomed incorrectly. If it works for some people, great. But it still needs an iOS update to fully correct.

  • by wmbell,

    wmbell wmbell Oct 2, 2015 9:39 AM in response to jonadodds
    Level 1 (10 points)
    Oct 2, 2015 9:39 AM in response to jonadodds

    I've switched Display Views multiple times, and this does NOT resolve it for me.

  • by Tremsy,

    Tremsy Tremsy Oct 2, 2015 1:47 PM in response to eberrong
    Level 1 (0 points)
    Oct 2, 2015 1:47 PM in response to eberrong

    Just submitted a bug report to Apple. I am also seeing the issue on iOS 9.0.2. As others have seen, with display set to Zoomed, the wallet app looks fine. It looks cut off when in Standard mode.

  • by spense01,

    spense01 spense01 Oct 3, 2015 9:31 AM in response to Tremsy
    Level 1 (0 points)
    Oct 3, 2015 9:31 AM in response to Tremsy

    Can confirm that merely switching from Zoomed to Standard did not resolve the bug. Still present in 9.0.2. All iPhone models are affected. However it appears it is only related to restoring back ups to new hardware. My 5S on 9.0.2 was fine. I then performed an iTunes restore with backup data to a 6. It would be helpful if the 'double-click for Wallet' on the lock screen included Delete capabilities. It makes sense to not allow for deletion of cards when accessed via this method (kids making mistakes, friend's being jerks, etc.) but how about offering 'edit' capabilities when accessed via 'double-click' with TouchID authentication?

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