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I *hate* the new “Did this topic solve your issue?” feature

5170 Views 83 Replies Latest reply: Apr 17, 2007 12:36 PM by David Gimeno Gost RSS
  • Michael Morgan1 Level 7 Level 7 (23,825 points)
    I'll join the negatives club on this one. It seems really, really poorly thought out and implemented even worse, seems to add nothing at all, and will on clutter things up and further bog down an already painfully slow system.
    iMac G5 17" iSight, Mac OS X (10.4.6)
  • Denis Eddy Level 4 Level 4 (3,540 points)
    To the extent that the generational buzzspeak in which the question is cast can be divined to have either meaning or purpose—how can the 'topic', the central concern of the discussion, as opposed to the discourse itself, 'solve' or bring conclusion to an 'issue' or outcome?—it may be intended as a crude means to evaluate the utility or worth of these discussions. Metonymy meets grandiloquence!

    The meaning might well have been clearer in the simple, unadorned and less inflated question, 'Has this discussion helped you?' But wait. There may be improvements to come. We may soon be asked to quantify the 'solutions' on a hedonistic scale of 1 to 10 ... or, in geekthink, 0 to 9?


    Apple IIe; 68K: 11DT + 4PB; PPC: 5DT + 3PB; G3: 6DT     System 6.0.8 to OS 10.4.x
  • Colin Robinson Level 6 Level 6 (8,290 points)
    Thanks for that, I have done, and it has.

    Now I just need to mark some random entry in every post I am active in to make them easier to read.

    Regards,
    Colin R.
    PowerBook G4 12" 1.5 GHz, 512 MB, 80 GB, Mac OS X (10.4.8),  Bluetooth paired with Nokia 7610  iPod 30GB v2.3  iMac DVSE  iPod nano v1.1
  • R C-R Level 6 Level 6 (13,815 points)
    At least you can make it go away by clicking on one
    of the choices.


    Which also makes no sense. Say the topic doesn't solve your issue (whatever that means) after three posts to it, but later, after 10 posts, it does. Clicking "no" shouldn't opt users out from clicking "yes" later, at least until the thread is closed.

    This "feature" needs some serious rethinking.
    iMac G5/2.0 GHz 17" ALS (Rev B), Mac OS X (10.4.8), 512 MB, Kensington Trackball
  • John Huber1 Level 6 Level 6 (17,745 points)
    I understand the why of the new feature

    You do? Would you explain to me please? I don't see how you could possibly glean any relevant/valid data from this.

    John
    iBookG4 933MHz; iMac17 1.25GHz, Mac OS X (10.3.9), G4 (Yikes) 800MHz
  • JMEH Level 4 Level 4 (2,470 points)
    I think it will have something to do with points, here's a good example: http://discussions.apple.com/thread.jspa?threadID=723761&tstart=0 - it's a thread I replied to, now I do not see any buttons anywhere. I assume, others can see this and not the posters or maybe eventually only the OP will be able to see the buttons, almost forcing some points to be handed out...

    Do you see the buttons? Rick

    iMac G5 iSight 20" - 30G iPOD in Slimming Black -   Mac OS X (10.4.7)   - HP Pav 15" WS and Toshiba Sat 17" WS LP's - Canon 20D & A620
  • ali brown Level 7 Level 7 (26,465 points)
    Rick,

    The Announcement states

    "Submitting your feedback in this way has no effect on the way discussions are displayed, and it won't change the level or point count of those participating in the discussion.".

    The OP in the thread you Linked To, marked the topic as answered, but did utilize the Helpfuls or Solved options. They are still available to the OP. "Helpful" answers available: 2. "Solved" answers available: 1.

    As you were only a respondent, you will not see them, nor will there be any awards visible to anyone viewing the thread, until the OP marks a post as such.
    This is as it has always been. The new feature does not force anything.

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • John Huber1 Level 6 Level 6 (17,745 points)
    Yes, I see the buttons. You can click on any random Yes/No button and they'll be invisible to you in that thread. The fact that you can click on any random button is what makes this useless (if it is linked to the post and not the thread).

    If you read the announcement, this isn't to be tied to points in any way. If it were, you could give yourself points all of the time by clicking on your own replies. I'm sure there's a purpose to this but it's not clear at all.
    iBookG4 933MHz; iMac17 1.25GHz, Mac OS X (10.3.9), G4 (Yikes) 800MHz
  • ali brown Level 7 Level 7 (26,465 points)
    Rick,

    If you no longer see the Yes/No buttons, it means that you have already clicked on one of them in any given thread.
    You will not see the buttons there again, but they will still be visible to any other member who has not yet clicked on one.

    ali b
    iMac 600/256/40GB/CD-RW/Rage 128/Ultra, Mac OS X (10.3.5), AOL 10.3.7 & Mac OS 9.2.2/AOL v 5
  • littleshoulders Level 6 Level 6 (9,515 points)
    David et al,

    It certainly sounds like the "nays" have it........has anyone seen something positive yet about the feature been said?

    littleshoulders [:-(
    iMac 400 Ruby Slot Loading G3, Mac OS X (10.3.9), iMac 400 Ruby 10.3.9/350 Indigo (both G3 640 MB RAM) (dead emac 700 Combo too!)
  • HD Level 4 Level 4 (3,240 points)
    Include me in the "nos". This feature adds nothing except confusion.

    H
     iMac G5 20 1st Gen 1.8 GHz. iPod 3rd Gen 20 Gb. Airport Exp. Oodles of things., Mac OS X (10.4.8),  iMac G3 Snow 600 MHz
  • Adrian Clarke1 Level 4 Level 4 (3,580 points)
    Another resounding NO here too, especially as it's broken already. I just clicked 'Yes' on littleshoulders' post to get rid of the wretched missive and was returned to the top of page 1 of this thread. I then selected page 2, and all the yes/no.s were back.

    Ho hum…

    Adrian
    iBook G4 1.07GHz, 30 GB, AE, 768mb; & iMac 17" 'igloo' G4:768mb 80 GB (10.3.9), Mac OS X (10.4.7), Belkin WiFi F5D7632, Epson C86, Shredder! Oh, and the iMac's got a droopy arm…
  • littleshoulders Level 6 Level 6 (9,515 points)
    I just realized how really confusing this feature is!

    If my reply to a poster's topic "issue" has the "Did this topic solve your issue" Yes No buttons......why would I want to select if it solved "my" issue? I am not the one with the issue that is being solved. Am I missing something in the logic here? Why would this show in my reply when I am not the one having the original issue?

    I think I'm having an "issue" with this feature......I'm sorry but I just don't "get" it!

    littleshoulders [:-)
    iMac 400 Ruby Slot Loading G3, Mac OS X (10.3.9), iMac 400 Ruby 10.3.9/350 Indigo (both G3 640 MB RAM) (dead emac 700 Combo too!)
  • HD Level 4 Level 4 (3,240 points)
    From the announcement:

    Clicking the Yes or No button removes the text and lets Apple know if you found the topic helpful.

    Perhaps Apple are trying to quantify the overall usefulness of the forums?

    Perhaps one should always click "Yes".

    H
     iMac G5 20 1st Gen 1.8 GHz. iPod 3rd Gen 20 Gb. Airport Exp. Oodles of things., Mac OS X (10.4.8),  iMac G3 Snow 600 MHz
  • R C-R Level 6 Level 6 (13,815 points)
    Perhaps Apple are trying to quantify the overall
    usefulness of the forums?


    Maybe so, but what it is actually doing is reducing the overall usefulness of the forums to its users. This "feature" needs at least one more button: the "HUH?" button to quantify how confusing it is to users.

    Better still, but too long for a button would be the "This is annoying & confusing -- please make it go away" button. More concisely & much more useful, how about a "What was Apple thinking?" button that takes users to an explanation of what this abomination is supposed to be for?
    iMac G5/2.0 GHz 17" ALS (Rev B), Mac OS X (10.4.8), 512 MB, Kensington Trackball
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