dhor13

Q: Phone stuck on slidescreen after ios9 update wont allow me access to phone and it wont even reboot or connect with itunes any ideas

Phone stuck on slidescreen after ios9 update, have tried reboot and it wont let me do anything.. Help

iPhone 4S, iOS 9

Posted on Sep 22, 2015 7:55 AM

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Q: Phone stuck on slidescreen after ios9 update wont allow me access to phone and it wont even reboot or connect with itunes any idea ... more

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  • by judysings,

    judysings judysings Sep 23, 2015 8:02 AM in response to dhor13
    Community Specialists
    Sep 23, 2015 8:02 AM in response to dhor13

    Hi there dhor13,

     

    It sounds like you updated your phone but cannot get past the Slide to Unlock screen on your phone after updating it to iOS 9. You should be able to get that resolved by following the steps in the following article:

     

    If the Slide to Upgrade screen won't go away after you update to iOS 9

    Use these steps:

    1. Connect your iOS device to a computer that you've previously synced with iTunes. Then make sure iTunes is open.
    2. Select your device. If you don't see it listed, force restart your device by pressing and holding both the Sleep/Wake and Home button for at least 10 seconds, until you see the Apple logo. 
    3. If you made an iTunes backup of your device before updating to iOS 9, restore your device from that backup. If not, you need to make a backup of your device in iTunes, then restore from that backup.

    If you still see the Slide to Upgrade screen after completing the steps above:

    1. Restore your device. If you don't see your device in iTunes, or your computer won't trust your device, press and hold both the Sleep/Wake and Home button for at least 10 seconds, until your device restarts and appears in iTunes. When prompted, choose Restore.
    2. After the restore is complete, set up your device as new.

    This will be resolved soon in an upcoming iOS update.

     

    Thank you for using Apple Support Communities.