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Q: Phone won't start
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Sep 23, 2015 8:42 AMby mario49,Hi Lindseyjd,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like the phone is on but the screen is dark. I would recommend that you read this article, it may be able to help the issue.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Cheers
