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User profile for user: alex.harvey
alex.harvey Author
User level: Level 1
0 points

Sudden Rebooting and Panic Reports

Hi guys,


This is my first post.


I have the MacBook Pro 6,2 - The first 15" shipped with the i7 from about April 2010. I got the top end model and I'm the only user having had this machine from new.


At the end of last year/beginning of this year, my MBP has been suddenly restarting randomly.


Some nights it would do it 3 or 4 times before I got annoyed and gave up using it. I used to work for a Premium Apple Reseller and often worked on fixing and problem solving machines. We had access to the Apple Hardware Test's and other various software to test the machine. This has passed all tests fine and I even ran the AHT ( Pressing D from booting), and again this has passed the tests.


I'd notice previously that it would reset if I were using multiple displays or running software like Photoshop. I've since noticed that I can't put my screens into full-screen mode as this tends to reset within minutes of this happening. I'm thinking that it may be graphics related, but I'm no expert. Below I have posted the most recent panic report which was roughly 5 minutes before posting here.


Originally I thought it may be that the HDD was failing as the original HDD is still installed. I've formatted it back to factory, which seemed to help temporarily. I've since bought an external HDD and now boot from that, but the problem persists.


I read somewhere that apparently this model shipped with a Graphics card error, but due to the OS that it shipped with, this was not an issue at the time. I'm not sure how accurate this is, as you can find a "problem" for and with anything if you look hard enough.


Any thoughts or advice would be greatly appreciated.


Many thanks in advance.



*** Panic Report ***

panic(cpu 3 caller 0xffffff7f9e0c4c1b): "GPU Panic: [<None>] 5 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff813740d000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.10.25/src/Appl eMuxControl/kext/GPUPanic.cpp:127

Backtrace (CPU 3), Frame : Return Address

0xffffff8125e02e40 : 0xffffff801b32ad21

0xffffff8125e02ec0 : 0xffffff7f9e0c4c1b

0xffffff8125e02fa0 : 0xffffff7f9bfdbb9f

0xffffff8125e03060 : 0xffffff7f9c0a518e

0xffffff8125e030a0 : 0xffffff7f9c0a51fe

0xffffff8125e03110 : 0xffffff7f9c324056

0xffffff8125e03240 : 0xffffff7f9c0c882d

0xffffff8125e03260 : 0xffffff7f9bfe25f1

0xffffff8125e03310 : 0xffffff7f9bfe00fc

0xffffff8125e03510 : 0xffffff7f9bfe1a4b

0xffffff8125e035e0 : 0xffffff7f9d5fbb37

0xffffff8125e036b0 : 0xffffff7f9d6277de

0xffffff8125e03740 : 0xffffff7f9d60f547

0xffffff8125e037a0 : 0xffffff7f9d60fe53

0xffffff8125e037f0 : 0xffffff7f9d6101c0

0xffffff8125e03860 : 0xffffff7f9d610a11

0xffffff8125e038a0 : 0xffffff7f9d5dc0f5

0xffffff8125e03a20 : 0xffffff7f9d60d3c1

0xffffff8125e03ae0 : 0xffffff7f9d5dac15

0xffffff8125e03b30 : 0xffffff801b8ffed6

0xffffff8125e03b60 : 0xffffff801b9015eb

0xffffff8125e03bc0 : 0xffffff801b8fed83

0xffffff8125e03d00 : 0xffffff801b3e1307

0xffffff8125e03e10 : 0xffffff801b32ef8c

0xffffff8125e03e40 : 0xffffff801b3139f3

0xffffff8125e03e90 : 0xffffff801b32429d

0xffffff8125e03f10 : 0xffffff801b40231a

0xffffff8125e03fb0 : 0xffffff801b4344c6

Kernel Extensions in backtrace:

com.apple.driver.AppleMuxControl(3.10.25)[752C63EA-73E8-39BC-8225-3A97D0C403BF] @0xffffff7f9e0b6000->0xffffff7f9e0c9fff

dependency: com.apple.driver.AppleGraphicsControl(3.10.25)[3DC2F93F-5197-3B16-8975-0142E7A0 474B]@0xffffff7f9e0ae000

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f9be04000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9bb24000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9bbfe000

dependency: com.apple.driver.AppleBacklightExpert(1.1.0)[65E3187E-949B-36E9-BA33-1B13ABB058 1A]@0xffffff7f9e0b1000

com.apple.nvidia.classic.NVDAResmanTesla(10.0)[796AE430-39FB-3255-8161-D52AFA28 EE2B]@0xffffff7f9bf8b000->0xffffff7f9c1f4fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9bb24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff ffff7f9bf7b000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9bbfe000

com.apple.nvidia.classic.NVDANV50HalTesla(10.0)[7FE40648-F15F-3E18-91E2-FDDDF4C DA355]@0xffffff7f9c1ff000->0xffffff7f9c4a8fff

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f9bf8b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9bb24000

com.apple.GeForceTesla(10.0)[59758864-B0B8-3ED7-B4B9-DBBFAC568F35]@0xffffff7f9d 5c8000->0xffffff7f9d695fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[BDA92C3B-AD86-33E5-A7F1-1603465350A7]@0xffffff 7f9bb24000

dependency: com.apple.iokit.IONDRVSupport(2.4.1)[7372D580-6DDE-3457-B043-49B8447FC9D2]@0xff ffff7f9bf7b000

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7f9bbfe000

dependency: com.apple.nvidia.classic.NVDAResmanTesla(10.0.0)[796AE430-39FB-3255-8161-D52AFA 28EE2B]@0xffffff7f9bf8b000



BSD process name corresponding to current thread: WindowServer



Mac OS version:

14F27



Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x000000001b000000

Kernel text base: 0xffffff801b200000

__HIB text base: 0xffffff801b100000

System model name: MacBookPro6,2 (Mac-F22586C8)



System uptime in nanoseconds: 24188141998867

last loaded kext at 279023852094: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f9c4ce000, size 69632)

last unloaded kext at 618309003802: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f9c777000, size 65536)

loaded kexts:

com.karios.driver.DuetDisplay 1

com.apple.filesystems.smbfs 3.0.2

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AGPM 110.19.6

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.GeForceTesla 10.0.0

com.apple.driver.AppleIntelHDGraphics 10.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelHDGraphicsFB 10.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.SMCMotionSensor 3.0.4d1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleMuxControl 3.10.25

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBCardReader 3.5.5

com.apple.driver.AppleIRController 327.5

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.iokit.SCSITaskUserClient 3.7.5

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.nvidia.classic.NVDANV50HalTesla 10.0.0

com.apple.nvidia.classic.NVDAResmanTesla 10.0.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5

com.apple.iokit.IOUSBMassStorageClass 3.7.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5

com.apple.iokit.IOBDStorageFamily 1.7

com.apple.iokit.IODVDStorageFamily 1.7.1

com.apple.iokit.IOCDStorageFamily 1.7.1

com.apple.iokit.IOAHCISerialATAPI 2.6.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IO80211Family 730.60

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.8

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E4D3136464B44

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.24)

Bluetooth: Version 4.3.6f3 16238, 3 services, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Internal Memory Card Reader

USB Device: Hub

USB Device: Elements 10B8

USB Device: Built-in iSight

USB Device: IR Receiver

Thunderbolt Bus:

MacBook Pro, OS X Yosemite (10.10.5), null

Posted on Sep 22, 2015 9:31 AM

Reply
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on Sep 23, 2015 10:09 AM

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $350 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

View in context
3 replies
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Sep 23, 2015 10:09 AM in response to alex.harvey

You have the MacBookPro6,2—the Edsel of Macs. It may have the logic-board defect that was covered by a recall program that has now ended.

Residents of the EU may be entitled to warranty service for up to six years after purchase.

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider, to have the machine tested. The routine hardware diagnostics used by service providers do not detect the fault. There is a specific test for this issue that Apple calls "VST" (for "Video Switching Test.") Ask for it. A "Failed" result means that the fault is present.

You may be quoted a price of about $350 (in the U.S.) for a "depot repair," which involves shipping the unit to a central repair facility and takes about two weeks. For that flat fee, anything found wrong with it should be fixed, not just the logic board.

Sometimes the replacement part is also defective, so be prepared for that possibility. If you decide to pay for a new logic board, test thoroughly during the 90-day warranty period on the repair. Some owners have reported that they went through as many as three replacement boards before getting one that worked.

If you don't want to pay for the repair, you may (or may not) be able to work around the problem by disabling automatic graphics switching. To use the discrete graphics processor, you'll need a third-party utility to switch to it manually.

Often the problems start after an OS upgrade. If the upgrade was recent, and you have backups, then you can revert to a previous OS X version.

Reply
User profile for user: alex.harvey
alex.harvey Author
User level: Level 1
0 points

Sep 23, 2015 10:08 AM in response to Linc Davis

Thanks for the reply Linc.


Sounds like you've just described what I had previously heard. Luckily being in the EU, I should be able to get it sorted under EU Law, I just now need to find my proof of purchase.


I'm aware that the replacement part may also be faulty. I'll definitely go for a VST. I'm not sure that we had that test at our store? We did have a video test, but I think it was more to do with the actual screen.


I have tried a 3rd party graphics switching tool, but that didn't seem to make much difference.


Thanks again!

Reply

Sudden Rebooting and Panic Reports

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