iPhone sync

When I connect my iPhone 6 Plus to my computer it won't aske if it should trust my computer. It will open in File Explorer but nothing will show on my iTunes? How can I fix that?

iPhone 6 Plus, iOS 9

Posted on Sep 22, 2015 9:43 AM

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1 reply

Sep 23, 2015 9:53 AM in response to danielocampo7787

Hey Daniel,

Welcome to Apple Support Communities.


If I understand correctly, your iPhone 6 Plus isn't prompting you to trust your computer anymore and you aren't able to access content on it using iTunes on your computer. If you haven't already, try untrusting all computers as recommended in the article below.

'Trust This Computer' alert on iPhone, iPad, or iPod touch - Apple Support

If you choose not to trust the connected computer, you can charge your device, but the connected computer won't be able to access any content on your device.


If you tap Trust, the computer will be trusted until you untrust all computers or you erase the device. If you tap Don't Trust, you'll see this alert each time you connect your device to that computer.


If you're using iOS 8 or later: To untrust all computers, tap Settings > General > Reset > Reset Location & Privacy. This will also reset your location and privacy settings. You can also untrust all computers by tapping Settings > General > Reset > Reset Network Settings. This will also reset your network settings.


If the issue persists, try running through the troubleshooting tips in the article below.

iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support


Cheers.

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