OS2 update causing excessive haptic feedback (rattling my watch) google notifications only

Question

OS2 update causing excessive haptic feedback (rattling my watch) google notifications only

Hey all,

I updated my watch to OS2 last night. This morning when I get Gmail or Google Hangouts notifications I have excessive haptic feedback so much so I can hear my watch rattle and it sounds like I might as well be banging it against my desk. iMessage/texts are fine. I don't have my gmail set up through the Apple Mail app. I have my Gmail and Hangouts notifications mirrored to my watch from my phone. I went through the usual with support. Turned down the haptic feedback- didn't help. I don't have prominent haptic enabled. We tried restarting the watch, unpairing and re-pairing to my phone which caused it to do a factory reset. When I re-paired it I did it as a new device instead of from backup. Google settings are just an on/off switch so it's all or nothing. Nothing helped. Supervisor then came on and after a few minutes of her looking at things on her end she decided that this was a google issue and there was nothing they could do. My husband also has a watch and also updated yesterday does not have this issue with google notifications rattling his arm off. Is there anyone else out there having this issue?

Posted on Sep 22, 2015 10:29 AM

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Answer 1

Sep 23, 2015 7:40 AM in response to CeruleanSins11

Just an update- my watch now does this excessive haptic feedback on any notification that is mirrored from my phone (facebook, Google Inbox, Snapchat) so basically any non-native apps to the watch that are not Apple apps. So basically my watch is pretty useless as I've turned all notifications from those apps off so the excessive vibration doesn't damage my watch over time. I'm using it to tell time and for the Activity app. I will be taking mine into a store this weekend.

THIS IS NOT SOLVED AND IT WON'T LET ME CHANGE IT.

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Answer 2

Sep 23, 2015 8:22 AM in response to CeruleanSins11

Hello. I had exactly the same problem on my Apple Watch (42mm Watch) when upgrading to watchOS 2. I called AppleCare who troubleshooted it, and could not find a solution. I am shipping it back for repair.

A summary of my Taptic noise is that it sounds like it is sparking, and the watch display noticeably shakes. Turning off prominent haptics means any native apps then do not cause the rattling, but any third party apps that have a different haptic pattern still make the noise.

It was so loud the AppleCare guy over the phone could hear it, and admitted that was not normal, and it seemed like a hardware fault. His suggestion was that watchOS 2 drives the Taptic Engine harder, which may have been why it occurred when upgrading.

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Answer 3

Sep 23, 2015 11:37 AM in response to CeruleanSins11

I was having this same vibration issue that started all of a sudden this morning. Luckily a reboot fixed it. I don't think I have shut off my watch once since I bought it, so not sure if something was hung up or what. I'm sure y'all already tried this, but a full shut down & restart fixed it for me. May be worth a shot if others that see this face the same issue 🙂

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Answer 4

Sep 23, 2015 11:49 AM in response to RT_Gal_2015

This did not help me while on the phone to AppleCare. The problem still existed after a full force reboot, unpair-re-pair cycle and factory reset. The clincher was "can you hold your wrist upside down and I'll send you an iMessage". When that did the same, the guy heard it over the phone, immediately declared a

hardware fault and sanctioned a mail-in. Although he couldn't ship a mail-in pack, and AASPs won't accept it as my country of residence doesn't have the watch yet, so unclear how I'll get it to them to fix, unless I ship at my own cost despite the worldwide warranty.

A lot of my colleagues have 42mm sports and haven't had the same problem, nor has another friend with a 42mm watch.

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Answer 5

Sep 23, 2015 12:14 PM in response to RoyceHunt

RT_Gal_2015 unfortunately none of what Apple Care Support took me through helped, turning on and off, un-pair from phone and re-pair, I even re-paired as a new watch not from a backup, it ended up doing a reset during this process too. None of this helped which I stated in the original post. Hopefully like you people will have good luck with those options but as I did not I was able to make an appointment at a store for today to try and see if I can send mine in for repair under warranty.

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