SDuserHoelt
Level 1 (0 points)

Q: downloaded iOS9 and now phone is frozen on "slide to upgrade" screen

I have an iPhone 5 and downloaded iOS9- after it downloaded it had me enter my passcode - There was a screen that stated my update was completed and there were only a few steps left to follow- when I clicked 'continue' my phone then froze on a screen that says 'slide to upgrade.'  If I force a shut down, my phone goes through all these screens and gets stop on the same 'slide to upgrade' page.

iPhone 5s, iOS 9

Posted on Sep 22, 2015 12:32 PM

by Rysz,Apple recommended
Rysz Rysz
Level 7 (21,001 points)
iPad
A:

Ffollow these instructions from Apple.

If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support

Posted on Sep 22, 2015 12:51 PM

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SDuserHoelt

Q: downloaded iOS9 and now phone is frozen on "slide to upgrade" screen

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  • by thejorkid,

    thejorkid thejorkid Sep 22, 2015 12:37 PM in response to SDuserHoelt
    Level 1 (0 points)
    Sep 22, 2015 12:37 PM in response to SDuserHoelt

    First, try connecting your iOS device to a Mac or PC running iTunes using a USB cable. A device list will appear in the top left corner of iTunes, with each device having its respective icon. Select your connected device from this list.

    If the iOS device you connected to the computer does not appear on this list, perform a force restart. To do so, press and hold the sleep/wake and home buttons simultaneously for at least 10 seconds. The force restart is successful when the Apple logo appears on the screen.

    From here, the next step is to restore the backup. If you previously made an iTunes backup before you attempted to upgrade your device to iOS 9, you can use that backup to restore your device. Otherwise, click the Back Up Now button to make a backup of your device in iTunes and restore from that backup. A separate page on Apple's support website explains how to create a backup in iTunes.

    This should do the trick, but it may not work for all iOS users. Apple is expected to roll out a permanent fix in a future iOS update, but for now it doesn't offer any alternative solution.

  • by Rysz,Apple recommended

    Rysz Rysz Sep 22, 2015 12:51 PM in response to SDuserHoelt
    Level 7 (21,001 points)
    iPad
    Sep 22, 2015 12:51 PM in response to SDuserHoelt

    Ffollow these instructions from Apple.

    If the Slide to Upgrade screen won't go away after you update to iOS 9 - Apple Support