lbrady33
Level 1 (0 points)

Q: Iphone 4S stuck in IOS 9 update, Itunes can not recognize my device phone is locked up and will not let me do anything even after powering down it is still stuck in the update

I started the IOS 9 update yesterday around 2pm CST, it is stuck in the update.  I went to the AT&T store they informed me my phone was not compatible for the update and I would need to restore it on ITunes but I would lose everything.  ITunes won't even recognize my phone and when you ask to allow permissions to the iPhone it says to reply on the iPhone but there is no way to respond since the phone is locked up in the update.

Posted on Sep 22, 2015 1:53 PM

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lbrady33

Q: Iphone 4S stuck in IOS 9 update, Itunes can not recognize my device phone is locked up and will not let me do anything even after ... more

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  • by sterling r,

    sterling r sterling r Sep 23, 2015 1:53 PM in response to lbrady33
    Community Specialists
    Sep 23, 2015 1:53 PM in response to lbrady33

    Hi lbrady33,

     

    It sounds like you have updated the phone but it seems to be stuck at a certain spot. If you are unable to get past the Slide to Upgrade screen then I would recommend this section of the following article to help get you finished up there:

     

    If your iOS 9 device is stuck on Slide to Upgrade

    If you already updated to iOS 9

    You’ll need to update to iOS 9.0.1:

    1. Connect your iOS device to a computer. Then make sure that iTunes is open.
    2. While your device is connected, press and hold the Sleep/Wake and Home buttons until you see the Connect to iTunes screen. 
    3. When asked, choose Update.
    4. Once the restore is done, finish the onscreen steps to set up your device.

     

    Thank you for using Apple Support Communities.

  • by PaulSoren,

    PaulSoren PaulSoren Sep 27, 2015 1:33 PM in response to sterling r
    Level 1 (0 points)
    Sep 27, 2015 1:33 PM in response to sterling r

    My issue after upgrading was with iTunes. I upgraded my iPhone 4S on Sat 09/26/2015 to 9.01. The upgrade took hours.  My iTunes was 12.1 (or 12.01?). After the upgrade completed, iTunes could not recognize my phone.  It displayed: The iPhone cannot be used because it requires a newer version of iTunes.  Go to www.itunes.com to download the latest version of iTunes.  I used the iTunes Help menu to check for an update, but iTunes reported no updates available.  The web page was useless.  It gave instructions to use the iTunes Help menu.  I tried rebooting both devices and several other troubleshooting steps (Device Manager > Driver stuff, etc.).  Nothing worked and then I got tired and gave up.  On 09/27, a pop-up displayed indicating that iTunes 12.3 is available.  I am downloading it now.  The issue should be resolved after the computer is upgraded.  iTunes painted itself into a corner: upgraded my iPhone but then was itself a version that was too old to communicate with the upgraded iPhone and then was unable to recognize or find the latest version.