You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari on the iPhone has a WebKit encountered an internal error

I have an iPhone 5S with iOS 9.0 (13A344). Yesterday Safari stopped working. It says: Safari cannot open the page. The error was: "WebKit encountered an internal error". I've tried shutting down the phone and restarting. That didn't work. Nor did resetting the phone by holding down the Home button and the Sleep button. Does anyone have any ideas? Thanks

iPhone 5s, iOS 9

Posted on Sep 22, 2015 7:56 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 23, 2015 7:37 PM

My daughter's iPhone had the same error. She has a 4s and was updated to 9.0.1. I went to the Safari tab in the Settings App and cleared all history. That fixed the problem. I know it doesn't get to the root of what the problem was, but at least the browser now works.

10 replies

Mar 24, 2016 1:46 PM in response to Rawimagination

Rawimagination wrote:


hi i have the same problem on my iphone 4s but deleting the History did not help!! i also updated it yesterday to 9.3 iOS no change here... Safari still has the Webkit Error.... how to fix it???


Does it happen on all web pages, or just some? Can you share examples of which web pages you're seeing this on?


Have you tried rebooting the device? Hold the Power button until you see a slider, then slide it to shut down the device. Wait 5-10 seconds after the spinning gear disappears, then press and hold the Power button until the Apple logo appears again. Does the issue reproduce?

Safari on the iPhone has a WebKit encountered an internal error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.