HT204926: Turn on iCloud Music Library

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jhak

Q: "iCloud Music Library Can't Be Enabled"

Just upgraded to iOS9 on my iPhone 6, then thought I'd try the Music. I get the above message repeatedly. Apparently, the toggle for iCloud library turns OFF by itself after I turn it on, not allowing the sync. Not so thrilled with anything Apple these days; not much working as it should. But that's me being frustrated. Any thoughts about this problem? Thanks in advance.

Posted on Sep 22, 2015 8:28 PM

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Q: "iCloud Music Library Can't Be Enabled"

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  • by Mark Lazowsky,

    Mark Lazowsky Mark Lazowsky Sep 23, 2015 7:16 AM in response to jhak
    Level 1 (33 points)
    iOS Apps
    Sep 23, 2015 7:16 AM in response to jhak

    I called Apple yesterday. I seemed to know more about how it worked than the person I talked to. Mine worked great before IOS 9. They told me it was because I was over the 25000 song limit. I was over the limit prior to IOS 9, but giving them the benefit doubt that maybe there was a change. So I deleted about 150 songs that I most likely would not listen too anyway. Still doesn't work. I've been at this for a week. There has to be someone that has an answer for this.

  • by Mark Lazowsky,

    Mark Lazowsky Mark Lazowsky Sep 23, 2015 1:00 PM in response to Mark Lazowsky
    Level 1 (33 points)
    iOS Apps
    Sep 23, 2015 1:00 PM in response to Mark Lazowsky

    I just updated to 9.01. Still no go.

  • by anorakman,

    anorakman anorakman Sep 23, 2015 4:21 PM in response to Mark Lazowsky
    Level 1 (51 points)
    Apple Music
    Sep 23, 2015 4:21 PM in response to Mark Lazowsky

    have you tried logging off and back in? You may have to reset the iTunes Store cache.  iTunes > Preferences > Reset Cache. I'm still at 70,000 songs or so. Not gonna delete 50,000 songs, but what I recommended worked for some others.

  • by Mark Lazowsky,

    Mark Lazowsky Mark Lazowsky Sep 23, 2015 7:19 PM in response to anorakman
    Level 1 (33 points)
    iOS Apps
    Sep 23, 2015 7:19 PM in response to anorakman

    TTried that. Still same message.

  • by jhak,

    jhak jhak Sep 26, 2015 5:43 PM in response to jhak
    Level 1 (0 points)
    Sep 26, 2015 5:43 PM in response to jhak

    Well, it seems the Apple Music on my laptop iTunes is similarly infected. In all, it freezes, skips, and crashes more that it actually plays music. What a joke this has become. Definitely won't be paying any money for this failure.

  • by jhak,

    jhak jhak Sep 26, 2015 5:45 PM in response to jhak
    Level 1 (0 points)
    Sep 26, 2015 5:45 PM in response to jhak

    Actually, I don't think I've been able to play music at all since I tried the Music service -- just an interminable beachball of death across the app.

  • by mnolanjr,

    mnolanjr mnolanjr Oct 3, 2015 6:40 AM in response to jhak
    Level 1 (0 points)
    Oct 3, 2015 6:40 AM in response to jhak

    I Have been going back and forth with support for a few weeks. The latest info I received stated that they are counting purchases against the arbitrary Apple Music limit (was supposed to go from 25k to 100k but honestly was never, and still is not, even close to 25k).  You can get the library above 25k, but somewhere well below that number you are unable to sync it to new devices.

     

    After upgrading to iOS 9 I was no longer able to use the iTunes Cloud Library anywhere but iTunes (the upgrade to iOS 9 attempts a full replace of the content).   I was around 29k between purchases (7k), uploads (1k), and added tracks from Apple Music.  I tried dropping to 24.5k by removing Apple Music content but that too did not work. Removing all Apple Music tracks did work.  However, I'm likely giving up on the service because this is going to be an awful process to go through every upgrade (i have a lot of playlists managed through ratings and spent quite a bit of time setting all that up after a very painful process of undoing the mess that was created by the match process).  Seeing many of these same issues go back to the iTunes Match service which has been in place for years, I really don't think Apple cares much about a fairly niche market of music lovers with large libraries. There are so many conceptual flaws in the service, it would take hours to write it all up.

  • by Mark Lazowsky,

    Mark Lazowsky Mark Lazowsky Oct 3, 2015 6:54 AM in response to jhak
    Level 1 (33 points)
    iOS Apps
    Oct 3, 2015 6:54 AM in response to jhak

    After trying many things, Apple support had me do a reset and restore on my phone. Everything works perfectly now. Except for it seems that I can only save tracks for offline listening one at a time, not in bulk. I have a 40GB data plan so I won't really worry about that till they get that fixed. I heard that the restore didn't work for some people so I guess I got lucky. After my phone started working I updated my iPad and it worked fine right from the start. Who knows why!

  • by MarcusZ.,

    MarcusZ. MarcusZ. Oct 3, 2015 7:21 AM in response to jhak
    Level 1 (0 points)
    Oct 3, 2015 7:21 AM in response to jhak

    Yah I also got that problem after I upgrade my iPhone 5 to iOS 9. It also says that "iTunes Match has been expired" and then I get my iCloud Music Library turn off. Reboot the devices won't solve this.

  • by Russell Asplund,

    Russell Asplund Russell Asplund Oct 3, 2015 5:02 PM in response to mnolanjr
    Level 1 (5 points)
    Oct 3, 2015 5:02 PM in response to mnolanjr

    Yes, Apple Music not only ruined Beats, which worked fine for me -- but ruined iTunes Match as well. Suddenly can't add any music, lost all my playlists and can't access my personal library. And no word from Apple since promising to fix it in IOS 9. I'm savagely disappointed in Apple and Apple Music.