HT204926: Turn on iCloud Music Library
Learn about Turn on iCloud Music Library
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Helpful answers
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Sep 23, 2015 7:16 AM in response to jhakby Mark Lazowsky,I called Apple yesterday. I seemed to know more about how it worked than the person I talked to. Mine worked great before IOS 9. They told me it was because I was over the 25000 song limit. I was over the limit prior to IOS 9, but giving them the benefit doubt that maybe there was a change. So I deleted about 150 songs that I most likely would not listen too anyway. Still doesn't work. I've been at this for a week. There has to be someone that has an answer for this.
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Sep 23, 2015 1:00 PM in response to Mark Lazowskyby Mark Lazowsky,I just updated to 9.01. Still no go.
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Sep 23, 2015 4:21 PM in response to Mark Lazowskyby anorakman,have you tried logging off and back in? You may have to reset the iTunes Store cache. iTunes > Preferences > Reset Cache. I'm still at 70,000 songs or so. Not gonna delete 50,000 songs, but what I recommended worked for some others.
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Sep 26, 2015 5:43 PM in response to jhakby jhak,Well, it seems the Apple Music on my laptop iTunes is similarly infected. In all, it freezes, skips, and crashes more that it actually plays music. What a joke this has become. Definitely won't be paying any money for this failure.
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Sep 26, 2015 5:45 PM in response to jhakby jhak,Actually, I don't think I've been able to play music at all since I tried the Music service -- just an interminable beachball of death across the app.
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Oct 3, 2015 6:40 AM in response to jhakby mnolanjr,I Have been going back and forth with support for a few weeks. The latest info I received stated that they are counting purchases against the arbitrary Apple Music limit (was supposed to go from 25k to 100k but honestly was never, and still is not, even close to 25k). You can get the library above 25k, but somewhere well below that number you are unable to sync it to new devices.
After upgrading to iOS 9 I was no longer able to use the iTunes Cloud Library anywhere but iTunes (the upgrade to iOS 9 attempts a full replace of the content). I was around 29k between purchases (7k), uploads (1k), and added tracks from Apple Music. I tried dropping to 24.5k by removing Apple Music content but that too did not work. Removing all Apple Music tracks did work. However, I'm likely giving up on the service because this is going to be an awful process to go through every upgrade (i have a lot of playlists managed through ratings and spent quite a bit of time setting all that up after a very painful process of undoing the mess that was created by the match process). Seeing many of these same issues go back to the iTunes Match service which has been in place for years, I really don't think Apple cares much about a fairly niche market of music lovers with large libraries. There are so many conceptual flaws in the service, it would take hours to write it all up.
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Oct 3, 2015 6:54 AM in response to jhakby Mark Lazowsky,After trying many things, Apple support had me do a reset and restore on my phone. Everything works perfectly now. Except for it seems that I can only save tracks for offline listening one at a time, not in bulk. I have a 40GB data plan so I won't really worry about that till they get that fixed. I heard that the restore didn't work for some people so I guess I got lucky. After my phone started working I updated my iPad and it worked fine right from the start. Who knows why!
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Oct 3, 2015 7:21 AM in response to jhakby MarcusZ.,Yah I also got that problem after I upgrade my iPhone 5 to iOS 9. It also says that "iTunes Match has been expired" and then I get my iCloud Music Library turn off. Reboot the devices won't solve this.
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Oct 3, 2015 5:02 PM in response to mnolanjrby Russell Asplund,Yes, Apple Music not only ruined Beats, which worked fine for me -- but ruined iTunes Match as well. Suddenly can't add any music, lost all my playlists and can't access my personal library. And no word from Apple since promising to fix it in IOS 9. I'm savagely disappointed in Apple and Apple Music.