Q: Can't upload to workbench
-
Sep 23, 2015 8:32 AMby msephton,Thanks for trying.
If you file a report at http://bugreport.apple.com and let me know the ID i will attach that to the one I have created.
-
Sep 23, 2015 9:12 AMby SleepyBeaks,OK; I've filed it as bug report 22820214.
One other thing I just noticed: I *am* intermittently able to upload successfully to the *Sandbox* -- sometimes it gives me this same error, but other times it says "your ad was uploaded" like it should. This only applies for the Sandbox, though; uploading to "iAd Workbench - (my name)" still gives the error consistently (probably over twenty attempts by now).
-
Sep 23, 2015 9:35 AMby SleepyBeaks,Great, thank you! I'm still mostly just doing placeholder tests right now (I just finally figured out how to work around an earlier problem I was having with assigning ads to lines), but I'll keep that in mind if this isn't resolved by the time my final ad is ready.
-
Sep 25, 2015 8:23 AMby SleepyBeaks,Sorry, this might be a longshot, but last night I got an Apple ID Verification Code text that I never requested -- is it possible that people debugging this were trying to access my account? (Because otherwise, I have no idea how someone would have gotten my password to trigger sending the text?)
-
Sep 28, 2015 6:04 AMby msephton,Still raising this internally.
I've managed to upload myself, with and without the error message.
Interestingly, the upload still seemed to be successful and I receive the conformation email even after the error message was displayed.
So, just to request more information: can you please both outline which you do/don't receive.
1. error message
2. conformation email
3. ad listed in WB.
-
Sep 28, 2015 8:16 AMby SleepyBeaks,Okay, here's where things start to look like I might be having two problems simultaneously....!
The thing is, as this was all starting, I was *pretty* sure that I was having SUCCESSFUL workbench uploads (i.e. uploads where I DIDN'T get the error message) but where my uploads still never appeared on workbench. But by the time I started paying close attention to what was happening, I was getting the error messages every time, and that's all that's happened since (for workbench), so that's what I posted about. (I still can't remember with 100% certainty whether these "no error but no upload either" attempts happened, or if I'm misremembering.)
But, now that you mention it:
if I am uploading to SANDBOX:
1. I sometimes get the error message
2. but I always get the confirmation email (I'm pretty sure)
3. and the link works perfectly in iAd Tester
BUT!
if I am uploading to WORKBENCH:
1. I ALWAYS get the error message
2. I NEVER get a confirmation email
3. it NEVER shows up in Workbench
So, my experience with Sandbox sounds like your experience, but my experience with Workbench might be something different... (I wish I could remember clearly whether I'm remembering correctly about initially having successful uploads that never appeared, argh.)
Also, I might as well ask -- is there a simpler way to see the list of ads uploaded to my workbench, other than to try to assign a creative to a new ad in a campaign? I'm worried I might just have something configured wrong that's keeping me from seeing certain uploads... (Also, is there any way to see a list of what I've uploaded to Sandbox?)
By the way, I did the thing you mentioned about uploading to sandbox and then contacting the Workbench team, but I still haven't heard back from them...
Thanks again for your help on this.
