mattm754

Q: Screen stays dark when alarm goes off in the morning

When I use my iPhone 5 with iOS 9 as my alarm clock to wake me up (iOS clock app), the alarm sounds, but the screen does not light up. This means I have to fumble around in the dark to turn off my alarm. I have found that if I set a different alarm (a minute or two after the original alarm sounds, or an alarm during the day) the screen lights. A new alarm at a different time, if it is the alarm that wakes me, does the same thing where the alarm sounds and the screen stays black.

Is there some deep-sleep function that automatically turns on?

By the way, I have Do Not Disturb on at night, and is still on when the alarm goes off.

Does anyone else have any issues like this with iOS 9? It never did this on previous versions of iOS.

iPhone 5, iOS 7.1.1, A1428

Posted on Sep 23, 2015 5:33 AM

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Q: Screen stays dark when alarm goes off in the morning

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  • by dlb4321,

    dlb4321 dlb4321 Oct 27, 2015 6:08 AM in response to mattm754
    Level 1 (0 points)
    Oct 27, 2015 6:08 AM in response to mattm754

    I have the same problem.  Now up to iOS9.1.  None of the iOS 9 updates have fixed the problem.  Sent a bug notification to Apple. Seems like a pretty common problem with no fix for quite a while now. 

  • by rachel9874,

    rachel9874 rachel9874 Oct 30, 2015 6:08 AM in response to mattm754
    Level 1 (0 points)
    Oct 30, 2015 6:08 AM in response to mattm754

    I've updated to 9.1 and my screen still stays black when my alarm goes off in the morning. 

  • by Vixyswillie,

    Vixyswillie Vixyswillie Oct 30, 2015 6:57 AM in response to mikerisner
    Level 1 (0 points)
    Oct 30, 2015 6:57 AM in response to mikerisner

    mikerisner - great observation! I didn't even realize that until you mentioned it.

     

    It does seem to be a larger issue than the screen remaining dark during alarms, as others have pointed out. My display also fails to illuminate when I unplug it from charging - which it always used to do. On another couple of occasions, I've unplugged it from charging when it's dark and the screen is very bright (I have my brightness adjusted to dim when the ambient light is lower - this appears to the the "normal" display brightness).

     

    Crazy.

  • by Paul Oldewurtel,

    Paul Oldewurtel Paul Oldewurtel Oct 30, 2015 1:21 PM in response to mattm754
    Level 1 (4 points)
    Photos for Mac
    Oct 30, 2015 1:21 PM in response to mattm754

    Just a couple of notes. I was wondering if low battery mode could be a culprit, but the other day I went to bed with 44% battery, plugged my phone into the charger and when the alarm went off in the morning, the screen was blank.


    Also, the past couple of mornings, I've had trouble getting the alarm to snooze when the screen was lit up. I would tap the snooze link on the phone, it would blink indicating that it felt my touch, but the alarm would not stop. I only get a couple of tries before the screen goes dark (though the alarm is still going off) so I end up having to press the side button to snooze. Grr...

     

    I want my old alarm clock back.

  • by MartsMac,

    MartsMac MartsMac Nov 4, 2015 3:58 AM in response to Paul Oldewurtel
    Level 1 (9 points)
    Mac OS X
    Nov 4, 2015 3:58 AM in response to Paul Oldewurtel

    Sometimes the screen stays dark and won't wake. I have to hold home and sleep for several seconds and reboot the phone to make it stop.  Sometimes it does light up but doesn't respond so I have to reboot.

     

    Clock must be the buggiest app. Remember the New Years bugs from a couple years ago?

  • by Laurent3134,

    Laurent3134 Laurent3134 Nov 5, 2015 12:04 AM in response to mattm754
    Level 1 (0 points)
    Nov 5, 2015 12:04 AM in response to mattm754

    HI,

    contrary what I told in my previous post, there is no relation with the percentage of charge but only with the time the iPhone stay plugged.

    Here are my tests :

    26/10 - 77% - 21:00..06:25 pb (09:25 plugged)

    27/10 - 68% - 23:30..06:25 ok (06:55 plugged)

    04/11 - 30% - 23:55..08:25 pb (08:30 plugged)

    This problem occurred not only with alrm clock but with all notification that should turn on the screen.

    best regards

  • by Kmox29,

    Kmox29 Kmox29 Nov 6, 2015 4:25 AM in response to Laurent3134
    Level 1 (5 points)
    Nov 6, 2015 4:25 AM in response to Laurent3134

    Glad it's not just me. Ever since the 9.0 update I've been fumbling around in the dark, trying to find my phone to shut off the alarm. I hope Apple fixes it soon.

  • by Thennis,

    Thennis Thennis Nov 6, 2015 5:25 AM in response to Kmox29
    Level 1 (0 points)
    Nov 6, 2015 5:25 AM in response to Kmox29

    Hello,

    It is morning if the phone worked properly, has been on the screen to sound the first alarm of the day. Unlike previous days, I have not slept and was charged with taking a 40% battery.

    I'm afraid we have a problem in the cable phone charger in my case would I have as an extension to the pen between the plug and mobile, but from the first day that I have the iphone 5 have it so ... it might not this cable correctly.

    I'll try again is to leave it charging overnight without the extension and if it works it will communicate.

     

    A greeting

  • by Prettysalsadancer,

    Prettysalsadancer Prettysalsadancer Nov 7, 2015 7:35 AM in response to mattm754
    Level 1 (0 points)
    Nov 7, 2015 7:35 AM in response to mattm754

    I have this same issue!!!! It's so annoying! I hope apple fixes this soon!

  • by Scott Schram,

    Scott Schram Scott Schram Nov 9, 2015 8:04 AM in response to mattm754
    Level 1 (5 points)
    Nov 9, 2015 8:04 AM in response to mattm754

    I also have this annoying problem on an iPhone 6s, running 9.1.  The other 6s is fine.

  • by VampiressX,

    VampiressX VampiressX Nov 9, 2015 7:19 PM in response to Ray56
    Level 1 (10 points)
    Nov 9, 2015 7:19 PM in response to Ray56

    I have also suffered this strange phenomenon and I have figured it out. It seems that when you have Do Not Disturb turned on on a schedule the chances are that your alarm is set to trigger during this scheduled DND window. If you alter your DND settings to finish before your triggered alarm time you will notice the screen lights up when your alarm goes off.

     

    This didn't used to happen and seems to be a "feature" of iOS 9.

     

    See how you go with that.

     

     

  • by MrPhilDog,

    MrPhilDog MrPhilDog Nov 10, 2015 12:40 AM in response to VampiressX
    Level 1 (0 points)
    Nov 10, 2015 12:40 AM in response to VampiressX

    That was the first thing I considered however my DND turns off at 06:00 and my alarm goes off at 07:00 with a dark screen.

  • by Sfisher1975,

    Sfisher1975 Sfisher1975 Nov 10, 2015 7:32 AM in response to mattm754
    Level 1 (0 points)
    Nov 10, 2015 7:32 AM in response to mattm754

    I Have a 6s plus and it doesnt light up in the a.m.

  • by Scott Schram,

    Scott Schram Scott Schram Nov 10, 2015 12:42 PM in response to VampiressX
    Level 1 (5 points)
    Nov 10, 2015 12:42 PM in response to VampiressX

    Hi VampiressX

     

    That is an excellent suggestion to try, and we did so this morning on my wife's 6s.  Setting the DND off time to 7:30 and the alarm to 8:00am.  No joy, the light did not come on with the alarm, and the screen does not respond to touches.  (You can wake it up with the home button).

     

    At the same time, on my 6s, I set the DND off time to 8:30 and the alarm to 7:59am and it worked perfectly, lighting up.

     

    I think I may give it until iOS 9.2 and then take it in to the Genius Bar along with a printout of this forum thread.

     

    I have considered a complete wipe and fresh install (ouch).  As I read on Daring Fireball, if they want us to trade phones each year, they're going to need to make it a seamless process!

     

    Thanks for your idea!

     

    Scott

  • by bitNine,

    bitNine bitNine Nov 10, 2015 1:10 PM in response to mattm754
    Level 1 (0 points)
    Nov 10, 2015 1:10 PM in response to mattm754

    Thanks to this thread, I have forgotten to even look at my phone half the mornings when my alarm goes off, since I almost always press snooze. Now that I know to press the volume buttons to snooze, I'm all good. However, I noticed this morning that the screen was on when the alarm went off the first time. I also noticed that when it went off again, and I tried to use touchID to turn off the alarm, it didn't work, but it usually works. This isn't the first time.

     

    I have DND set to turn off at 6am, and alarm at 6:30, so I've never had the alarm going off while in DND. I'm also now running 9.1, but I know that 9.1 didn't initially solve the problem.

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