mattm754

Q: Screen stays dark when alarm goes off in the morning

When I use my iPhone 5 with iOS 9 as my alarm clock to wake me up (iOS clock app), the alarm sounds, but the screen does not light up. This means I have to fumble around in the dark to turn off my alarm. I have found that if I set a different alarm (a minute or two after the original alarm sounds, or an alarm during the day) the screen lights. A new alarm at a different time, if it is the alarm that wakes me, does the same thing where the alarm sounds and the screen stays black.

Is there some deep-sleep function that automatically turns on?

By the way, I have Do Not Disturb on at night, and is still on when the alarm goes off.

Does anyone else have any issues like this with iOS 9? It never did this on previous versions of iOS.

iPhone 5, iOS 7.1.1, A1428

Posted on Sep 23, 2015 5:33 AM

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Q: Screen stays dark when alarm goes off in the morning

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  • by FrankieViturello,

    FrankieViturello FrankieViturello Jan 20, 2016 4:51 AM in response to ksc6000
    Level 1 (23 points)
    Apple Watch
    Jan 20, 2016 4:51 AM in response to ksc6000

    I believe that users who are experiencing that the screen is still "off" on an iPhone 6 or 6s with Firmware 9.2.1 are (no offense) sleeping through their alarm cycle.

     

    I think the issue here is that the screen does indeed "light up" properly, for each alarm but then it goes dark based on the user's preferred screen timeout preference. (Or perhaps alarm cycles have their own baked-in timeout, maybe a minute or so?)

     

    I haven't had any issue with the alarm not lighting up since I updated to 9.2 and since upgrading to an iPhone 6s.

     

    As a test, try, before going to bed, putting your screen auto-lock settings to "never", try to get up the second your hear your alarm and watch it for a good 2-3 minutes to see what the results are.

  • by ksc6000,

    ksc6000 ksc6000 Jan 20, 2016 7:39 AM in response to FrankieViturello
    Level 1 (0 points)
    Jan 20, 2016 7:39 AM in response to FrankieViturello

    Sorry FrankieViturello, that is not the case

    I was awake before my alarm and within 3 seconds of it ringing, the screen went off. It makes no sense. This is def not just people sleeping through their alarms. My timeout is at a minute.

  • by Studio_two,

    Studio_two Studio_two Mar 2, 2016 10:12 PM in response to ksc6000
    Level 1 (0 points)
    Mar 2, 2016 10:12 PM in response to ksc6000

    Same here, I have only a few seconds to get to the phone before the screen goes blank. Hitting the home button puts the alarm into snooze (which isn't what I want). I have an iPhone 6 (9.2.1). The problem has existed from my iPhone 5 to the present day.

  • by willmtaylor,

    willmtaylor willmtaylor Apr 12, 2016 3:45 AM in response to mattm754
    Level 1 (8 points)
    Wireless
    Apr 12, 2016 3:45 AM in response to mattm754

    I Have the same issue with my iPhone 6 every morning.

  • by willmtaylor,

    willmtaylor willmtaylor Jun 2, 2016 7:46 AM in response to willmtaylor
    Level 1 (8 points)
    Wireless
    Jun 2, 2016 7:46 AM in response to willmtaylor

    SStill nothing? Is no one else having this issue (alarm turns on screen only for 10 seconds)?

  • by Idiocracyofapple,

    Idiocracyofapple Idiocracyofapple Jul 31, 2016 9:22 AM in response to mattm754
    Level 1 (9 points)
    Apple TV
    Jul 31, 2016 9:22 AM in response to mattm754

    This problem just started.  It has happened 5 times now.  I have a iPhone 6 Plus and running version 9.3.3.  I tried deleting all my pre set alarms and set up a new alarm setting and this morning, it happened again.  I read the previous information in the forum and the suggestion was to update the phone to the new iOS.  Does anyone have a suggestions  if you already have the new iOS?

  • by willmtaylor,

    willmtaylor willmtaylor Jul 31, 2016 9:50 AM in response to Idiocracyofapple
    Level 1 (8 points)
    Wireless
    Jul 31, 2016 9:50 AM in response to Idiocracyofapple

    SStill have this problem on my iPhone 6 running 9.3.3

  • by FrankieViturello,

    FrankieViturello FrankieViturello Jul 31, 2016 1:04 PM in response to Idiocracyofapple
    Level 1 (23 points)
    Apple Watch
    Jul 31, 2016 1:04 PM in response to Idiocracyofapple

    I haven't updated to 9.3.3 on my phone, I'm still running 9.3.2 and my alarm stays lit up in the morning. I'll add this to the list of reasons why I'm apprehensive to update to the latest public firmware on my phone and watch.

  • by willmtaylor,

    willmtaylor willmtaylor Jul 31, 2016 1:32 PM in response to FrankieViturello
    Level 1 (8 points)
    Wireless
    Jul 31, 2016 1:32 PM in response to FrankieViturello

    AS the first post was rectified by an OS update and my problems with this has gone on across multiple updates, it sees, silly to think updating your firmware would cause this issue.

  • by MvP217,

    MvP217 MvP217 Aug 25, 2016 9:57 AM in response to willmtaylor
    Level 1 (4 points)
    Aug 25, 2016 9:57 AM in response to willmtaylor

    Yes, the best solution I found is clicking the home button with a finger that IS NOT assigned to TouchID.  This will activate the screen without unlocking the phone (because unlocking turns off the alarm).

  • by willmtaylor,

    willmtaylor willmtaylor Aug 25, 2016 3:48 PM in response to MvP217
    Level 1 (8 points)
    Wireless
    Aug 25, 2016 3:48 PM in response to MvP217

    Did you read the OP? Because you reply doesn't address our problem at all--not even a little.

  • by MvP217,

    MvP217 MvP217 Aug 26, 2016 6:47 AM in response to willmtaylor
    Level 1 (4 points)
    Aug 26, 2016 6:47 AM in response to willmtaylor

    It's called a "work around"

     

    Google it. 

     

     

  • by willmtaylor,

    willmtaylor willmtaylor Aug 26, 2016 6:55 AM in response to MvP217
    Level 1 (8 points)
    Wireless
    Aug 26, 2016 6:55 AM in response to MvP217

    OK, smart guy. "A workaround?" Great. Then please explain how using a non-assigned finger to press my home button address the issue of an error in iOS which causes the iPhone'a screen to not remain lit while the phone's alarm is sounding. How exactly does that address the issue at hand?

  • by MvP217,

    MvP217 MvP217 Aug 26, 2016 7:01 AM in response to willmtaylor
    Level 1 (4 points)
    Aug 26, 2016 7:01 AM in response to willmtaylor

    Well, ideally, I would rather Apple come up with a better solution as well.

     

    But until then, I'm stuck using this workaround.

  • by MvP217,

    MvP217 MvP217 Aug 26, 2016 7:54 AM in response to willmtaylor
    Level 1 (4 points)
    Aug 26, 2016 7:54 AM in response to willmtaylor

    Also, iOS 10 helps, because it has the "lift phone to wake screen" feature... so at least the phone lights back up if you lift it.

     

    I myself wonder why the alarm screen doesn't follow the same time-out/auto-lock time parameters in the phone display settings.

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