The operation can’t be completed because an unexpected error occurred (error code 0).

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The operation can’t be completed because an unexpected error occurred (error code 0).

Hello,

I am having an issue copying a folder with about 180GB of data from my iMac (Mid 2011, Running OS X Yosemite 10.10.5) to my external drive. This is a process that I do every month or 2 and I have been able to do it without any issues. The external drive is formatted Mac OS Extended (Journaled), and it has 3TB of free space. What I am doing is copying a folder called "2015" to the drive which also contains a folder with the same name. It asks if I want to replace or merge and I select merge because essentially I want to take the new data from that folder and merge it with the old data without deleting the old data. Again I have been able to do this with no issue at least 4-5 times, but now I get this message "The operation can’t be completed because an unexpected error occurred (error code 0).".

I have tried removing the com.finder.plist and lock files (suggested in another forum answer), as well as restarting and unplugging my iMac and disconnecting my external drive but the issue remains. I can manually copy the individual folders and merge them but this will take a long time and I don't want to have to do that (especially when I know I can easily copy and merge the entire folder).

Any help would be greatly appreciated.

Thanks,

CNC

iMac, OS X Yosemite (10.10.5)

Posted on Sep 23, 2015 9:04 AM

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Answer 1

Linc Davis

Level 10

209,739 points

Sep 23, 2015 3:08 PM in response to CnCPierre

The external drive is formatted Mac OS Extended (Journaled)

Are you quite sure about that?

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Answer 2

CnCPierre Author

Level 1

0 points

Sep 24, 2015 8:00 AM in response to Linc Davis

Absolutely!

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Answer 3

Linc Davis

Level 10

209,739 points

Sep 24, 2015 9:42 AM in response to CnCPierre

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Click the Clear Display icon in the toolbar. Then take the action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

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Answer 4

CnCPierre Author

Level 1

0 points

Sep 24, 2015 12:19 PM in response to Linc Davis

Thanks so much for your help, I think the only relevant line is as follows:

2015-09-24 3:10:51.512 PM WindowServer[168]: WSGetSurfaceInWindow : Invalid surface 450630291 for window 1502

However, there is this logMein batch of lines that was there before I did anything and it just keeps going. I don't use this app anymore and I'm sure it isn't helping my machine so I would like to get rid of that as well but in any case here is a sample of those lines:

2015-09-24 3:10:57.921 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi[13612]) Service could not initialize: Unable to set current working directory. error=2, path=/Library/Application Support/LogMeIn Hamachi/: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2

2015-09-24 3:10:57.921 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2015-09-24 3:11:07.928 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi[13613]) Service could not initialize: Unable to set current working directory. error=2, path=/Library/Application Support/LogMeIn Hamachi/: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2

2015-09-24 3:11:07.928 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2015-09-24 3:11:17.932 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi[13615]) Service could not initialize: Unable to set current working directory. error=2, path=/Library/Application Support/LogMeIn Hamachi/: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2

2015-09-24 3:11:17.932 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2015-09-24 3:11:27.939 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi[13616]) Service could not initialize: Unable to set current working directory. error=2, path=/Library/Application Support/LogMeIn Hamachi/: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2

2015-09-24 3:11:27.939 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2015-09-24 3:11:37.946 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi[13619]) Service could not initialize: Unable to set current working directory. error=2, path=/Library/Application Support/LogMeIn Hamachi/: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2

2015-09-24 3:11:37.946 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

2015-09-24 3:11:47.948 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi[13621]) Service could not initialize: Unable to set current working directory. error=2, path=/Library/Application Support/LogMeIn Hamachi/: 14F27: xpcproxy + 12761 [1285][AD0301C4-D364-31CE-8BA7-B5DBECE64D0A]: 0x2

2015-09-24 3:11:47.948 PM com.apple.xpc.launchd[1]: (com.logmein.hamachi) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.

Thanks,

CNC

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Answer 5

Linc Davis

Level 10

209,739 points

Sep 24, 2015 12:50 PM in response to CnCPierre

There may be other issues, but "Hamachi" is crashing every ten seconds. Either remove it, reinstall it, or refer to its developer for support.

Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

Back up all data before making any changes.

You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

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Answer 6

CnCPierre Author

Level 1

0 points

Sep 24, 2015 1:45 PM in response to CnCPierre

I will certainly try that, the only thing is I removed that app from my system a long time ago.

Thanks for all your help,

CNC

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Answer 7

Linc Davis

Level 10

209,739 points

Sep 24, 2015 1:50 PM in response to CnCPierre

I removed that app

Not completely.

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Answer 8

CnCPierre Author

Level 1

0 points

Sep 24, 2015 2:15 PM in response to Linc Davis

True!

So I re-installed it and then un-installed it just now, no change though.

I tried again after the un-installed and restart and got another sample of lines from the console:

2015-09-24 5:07:39.520 PM WindowServer[167]: WSGetSurfaceInWindow : Invalid surface 439071809 for window 134

2015-09-24 5:07:44.788 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:07:45.873 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:07:46.102 PM cloudphotosd[533]: Determine service transition start: service=com.apple.photo.icloud.sharedstreams personId=(null) lastKnownPersonId=(null) targetState=0

2015-09-24 5:07:46.102 PM cloudphotosd[533]: Determine service transition start: service=com.apple.photo.icloud.myphotostream personId=(null) lastKnownPersonId=(null) targetState=0

2015-09-24 5:07:46.103 PM cloudphotosd[533]: Determine service transition end: 2, currentState: 3, shouldEnableService: 0

2015-09-24 5:07:46.103 PM cloudphotosd[533]: +[CSLogger preferencesChanged:] reconfiguring logging

2015-09-24 5:07:46.104 PM cloudphotosd[533]: Determine service transition end: 2, currentState: 3, shouldEnableService: 0

2015-09-24 5:07:46.895 PM cloudphotosd[533]: Unable to resolve library URL for key because of error: Error Domain=com.apple.reddwarf Code=21 "RDErrorNoValueForLibraryKey" UserInfo=0x7fa818cca130 {NSLocalizedDescription=RDErrorNoValueForLibraryKey}

2015-09-24 5:07:46.895 PM cloudphotosd[533]: No canonical library is set, disabling service. error: Error Domain=com.apple.reddwarf Code=21 "RDErrorNoValueForLibraryKey" UserInfo=0x7fa818cca130 {NSLocalizedDescription=RDErrorNoValueForLibraryKey}

2015-09-24 5:07:46.896 PM com.apple.CloudPhotosConfiguration[534]: Request 82F95F73-BE08-4B6A-852C-1FB1D71C376A: New and old state identical for service com.apple.photo.icloud.cloudphoto: 0, ignoring request

2015-09-24 5:07:46.897 PM cloudphotosd[533]: Determine service transition start: service=com.apple.photo.icloud.cloudphoto personId=(null) lastKnownPersonId=(null) targetState=0

2015-09-24 5:07:46.898 PM cloudphotosd[533]: Determine service transition end: 2, currentState: 2, shouldEnableService: 0

2015-09-24 5:08:12.041 PM mds[58]: (Volume.Normal:166) vsd:0x7fa30c94e000 DisabledStore recycle:4 context:{

DisabledRecycleCount = 4;

}

2015-09-24 5:08:12.075 PM mds[58]: (Volume.Error:577) vsd:0x7fa30d0e1400 Open failed. failureCount:4 {

DisabledRecycleCount = 4;

}

2015-09-24 5:08:57.264 PM storeaccountd[409]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fde89761fc0> connection from pid 537 with interface <AccountServiceInterface: 0x7fde89728ff0> (PID 537)

2015-09-24 5:08:57.676 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:00.344 PM locationd[408]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework

2015-09-24 5:09:00.345 PM locationd[408]: could not get apple languages array, assuming english

2015-09-24 5:09:01.015 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:01.019 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:01.021 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:01.023 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:01.025 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:01.029 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 5:09:08.897 PM com.apple.Safari.SearchHelper[551]: Failed to obtain sandbox extension for path=/Users/CnC/Library/Caches/com.apple.Safari.SearchHelper. Errno:1

2015-09-24 5:09:08.900 PM com.apple.Safari.SearchHelper[551]: Failed to obtain sandbox extension for path=/Users/CnC/Library/Caches/com.apple.Safari.SearchHelper. Errno:1

2015-09-24 5:09:08.991 PM com.apple.SecurityServer[79]: Session 100020 created

2015-09-24 5:09:11.200 PM sandboxd[283]: ([551]) com.apple.Safari(551) deny file-issue-extension /Users/CnC/Library/Caches/com.apple.Safari.SearchHelper

2015-09-24 5:09:11.463 PM sandboxd[283]: ([551]) com.apple.Safari(551) deny file-issue-extension /Users/CnC/Library/Caches/com.apple.Safari.SearchHelper

2015-09-24 5:09:23.439 PM mDNSResponder[89]: 62: Could not write data to clientPID[540](com.apple.WebKi) because of error - aborting connection

2015-09-24 5:09:23.439 PM mDNSResponder[89]: 62: DNSServiceCreateConnection: 0 registered records, 1 kDNSServiceFlagsShareConnection operation PID[540](com.apple.WebKi)

2015-09-24 5:09:23.439 PM mDNSResponder[89]: -> DNSServiceGetAddrInfo v4v6 mt.l.google.com. PID[540]()

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Answer 9

Linc Davis

Level 10

209,739 points

Sep 24, 2015 2:26 PM in response to CnCPierre

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. Same problem?

After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

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Answer 10

CnCPierre Author

Level 1

0 points

Sep 24, 2015 3:03 PM in response to Linc Davis

Followed all instructions and the problem still exists.

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Answer 11

CnCPierre Author

Level 1

0 points

Sep 24, 2015 3:05 PM in response to Linc Davis

From the console:

2015-09-24 6:00:33.763 PM WindowServer[171]: WSGetSurfaceInWindow : Invalid surface 328291210 for window 90

2015-09-24 6:01:07.734 PM storeaccountd[362]: AccountServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fce3a425ff0> connection from pid 449 with interface <AccountServiceInterface: 0x7fce3a444a20> (PID 449)

2015-09-24 6:01:09.872 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 6:01:15.051 PM WindowServer[171]: disable_update_timeout: UI updates were forcibly disabled by application "Safari" for over 1.00 seconds. Server has re-enabled them.

2015-09-24 6:01:15.509 PM WindowServer[171]: common_reenable_update: UI updates were finally reenabled by application "Safari" after 1.46 seconds (server forcibly re-enabled them after 1.00 seconds)

2015-09-24 6:01:16.519 PM locationd[332]: Couldn't find a requirement string for masquerading client /System/Library/PrivateFrameworks/Parsec.framework

2015-09-24 6:01:16.519 PM locationd[332]: could not get apple languages array, assuming english

2015-09-24 6:01:23.599 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 6:01:23.600 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 6:01:23.601 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 6:01:23.602 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

2015-09-24 6:01:42.824 PM com.apple.Safari.SearchHelper[462]: Failed to obtain sandbox extension for path=/Users/CnC/Library/Caches/com.apple.Safari.SearchHelper. Errno:1

2015-09-24 6:01:42.828 PM com.apple.Safari.SearchHelper[462]: Failed to obtain sandbox extension for path=/Users/CnC/Library/Caches/com.apple.Safari.SearchHelper. Errno:1

2015-09-24 6:01:42.835 PM com.apple.SecurityServer[79]: Session 100016 created

2015-09-24 6:01:46.297 PM sandboxd[336]: ([462]) com.apple.Safari(462) deny file-issue-extension /Users/CnC/Library/Caches/com.apple.Safari.SearchHelper

2015-09-24 6:01:46.398 PM sandboxd[336]: ([462]) com.apple.Safari(462) deny file-issue-extension /Users/CnC/Library/Caches/com.apple.Safari.SearchHelper

2015-09-24 6:01:50.770 PM com.apple.WebKit.Networking[453]: CFNetwork SSLHandshake failed (-9806)

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Answer 12

Linc Davis

Level 10

209,739 points

Sep 24, 2015 4:29 PM in response to CnCPierre

Please don't post any more log extracts unless requested. Do you have another external drive you can test? Do you have a backup of all the data on the affected drive?

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