anetfromglendale
Level 1 (0 points)

Q: iphone 6 touch screen issue

Hi,

The touch screen on my iphone 6 is not working. I can restart b/w I cant unlock the phone. Any ideas before the try the apple store

 

 

thansk

 

anet

iPhone 6

Posted on Sep 23, 2015 10:35 AM

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anetfromglendale

Q: iphone 6 touch screen issue

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  • by joe_7399,

    joe_7399 joe_7399 Sep 24, 2015 10:38 AM in response to anetfromglendale
    Community Specialists
    Sep 24, 2015 10:38 AM in response to anetfromglendale

    Hi anetfromglendale,

     

    Welcome to the Apple Support Communities! Thank you for taking the time to become a member and post your first question. We’re glad that you’re here and can’t wait to hear from you more!  ʘ‿ʘ

     

    To begin troubleshooting this situation where your iPhone doesn’t respond to touch, please read over and work through the steps located in the attached article. 

     

    If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support

     

    I understand how frustrating it can be when you cannot operate your iPhone because it is not recognizing your touch, but I want to assure you that we are here to help!

     

    Please reply if these steps helped you resolve the issue or to provide more information. We look forward to your continued involvement in the Apple Support Communities!

     

    Best!