Q: Mail from one sender incorrectly marked as junk

Every email I get from one particularly sender (my mum) is incorrectly marked as junk. I've tried everything I can think of but it doesn't seem to be learning. So every message I get from her is greyed out until I click the 'not junk' button in either the menu bar or the email itself. Mail doesn't seem to be learning. The messages remain in my inbox but are greyed out with the little image of the trash can next to them.

Here's what I've tried so far

-Firstly, the mail is NOT marked as junk in my email provider (Yahoo)

-I don't have any 'rules' in Mail

-The sender is in my Contacts and is also a VIP. Like I said, it's my mum!

I've turned junk settings on/off and also reset the junk settings.

This is happening on my Mac mini and my Macbook Pro. I'm running Yosemite 10.10.5 and Mail 8.2.

I'd really appreciate any suggestions as it's really annoying.

Mac mini (Late 2012), OS X Yosemite (10.10.5)

Posted on Sep 23, 2015 11:07 AM

I have this question too

Q: Mail from one sender incorrectly marked as junk

All replies

Helpful answers

by Brad Martin1,

Brad Martin1 Sep 23, 2015 11:27 AM in response to trickysam
Level 1 (105 points)

Sep 23, 2015 11:27 AM in response to trickysam

Did you try these steps?
Mail (Yosemite): If junk mail filters aren’t working correctly
Reply options

Link to this post

by trickysam,

trickysam Sep 24, 2015 7:03 AM in response to Brad Martin1
Level 1 (0 points)

Sep 24, 2015 7:03 AM in response to Brad Martin1

Yes, I tried all of that first.
Reply options

Link to this post

by Barney-15E,

Barney-15E Sep 24, 2015 6:43 PM in response to trickysam
Level 8 (49,841 points)

Mac OS X

Sep 24, 2015 6:43 PM in response to trickysam

Select a message, then use the View menu and select Raw Source from the Message submenu.
Look at the header information and see if you see something like X-Spam.
If that exists, then some server in the chain is marking it with that header. With Trust Junk Mail headers set in the Junk preferences in Mail, it will move any email marked like that to the Junk folder.
Reply options

Link to this post

by trickysam,

trickysam Sep 25, 2015 2:45 AM in response to Barney-15E
Level 1 (0 points)

Sep 25, 2015 2:45 AM in response to Barney-15E

Hi
Thanks for your response. There's no X-Spam and there is this heading:

Received-SPF: pass (domain of [my mum's ISP] designates [her IP address] as permitted sender)

so it's getting through okay and isn't marked as spam when I access my email through the web browser, only when I use Mail.

I'm confused!
Reply options

Link to this post

by Barney-15E,

Barney-15E Sep 25, 2015 4:17 AM in response to trickysam
Level 8 (49,841 points)

Mac OS X

Sep 25, 2015 4:17 AM in response to trickysam

So then the message is brown in color and you can mark it as Not Junk? Have you been doing that?
Reply options

Link to this post

by trickysam,

trickysam Sep 25, 2015 6:16 AM in response to Barney-15E
Level 1 (0 points)

Sep 25, 2015 6:16 AM in response to Barney-15E

Hi
Yes but I have to mark every one, every time. It isn't learning that messages from that sender aren't junk, which is what I thought it was supposed to do.
Reply options

Link to this post

by Eric Root,

Eric Root Sep 25, 2015 11:37 AM in response to trickysam
Level 9 (70,250 points)

iTunes

Sep 25, 2015 11:37 AM in response to trickysam

Junk Mail Filters

Junk Mail Filters (2)

Junk Mail Filters (3)
Reply options

Link to this post

by MrHoffman,

MrHoffman Sep 25, 2015 11:56 AM in response to trickysam
Level 6 (15,627 points)

Mac OS X

Sep 25, 2015 11:56 AM in response to trickysam

FWIW, I've found that SpamSieve works rather better than the in-built junk mail filtering.
Reply options

Link to this post

by sirram,

sirram Aug 10, 2016 7:07 AM in response to trickysam
Level 1 (4 points)

Aug 10, 2016 7:07 AM in response to trickysam

Have you found a solution? i have the same problem with emails from my daughter.
Reply options

Link to this post

by Eric Root,

Eric Root Aug 10, 2016 8:22 AM in response to sirram
Level 9 (70,250 points)

iTunes

Aug 10, 2016 8:22 AM in response to sirram

You might want to start your own post since this one is from last year. A new post would be much more visible. You can link to this one.

Have you tried Mail/Preferences/Junk Mail/Reset?
Reply options

Link to this post

Q: Mail from one sender incorrectly marked as junk

All replies Helpful answers

by Brad Martin1,

by trickysam,

by Barney-15E,

by trickysam,

by Barney-15E,

by trickysam,

by Eric Root,

by MrHoffman,

by sirram,

by Eric Root,

All replies

Helpful answers