Mail from one sender incorrectly marked as junk

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Level 1

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Mail from one sender incorrectly marked as junk

Every email I get from one particularly sender (my mum) is incorrectly marked as junk. I've tried everything I can think of but it doesn't seem to be learning. So every message I get from her is greyed out until I click the 'not junk' button in either the menu bar or the email itself. Mail doesn't seem to be learning. The messages remain in my inbox but are greyed out with the little image of the trash can next to them.

Here's what I've tried so far

-Firstly, the mail is NOT marked as junk in my email provider (Yahoo)

-I don't have any 'rules' in Mail

-The sender is in my Contacts and is also a VIP. Like I said, it's my mum!

I've turned junk settings on/off and also reset the junk settings.

This is happening on my Mac mini and my Macbook Pro. I'm running Yosemite 10.10.5 and Mail 8.2.

I'd really appreciate any suggestions as it's really annoying.

Mac mini (Late 2012), OS X Yosemite (10.10.5)

Posted on Sep 23, 2015 11:07 AM

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Answer 1

Sep 23, 2015 11:27 AM in response to trickysam

Did you try these steps?

Mail (Yosemite): If junk mail filters aren’t working correctly

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Answer 2

trickysam Author

Level 1

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Sep 24, 2015 7:03 AM in response to Brad Martin1

Yes, I tried all of that first.

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Answer 3

Barney-15E

Level 10

122,756 points

Sep 24, 2015 6:43 PM in response to trickysam

Select a message, then use the View menu and select Raw Source from the Message submenu.

Look at the header information and see if you see something like X-Spam.

If that exists, then some server in the chain is marking it with that header. With Trust Junk Mail headers set in the Junk preferences in Mail, it will move any email marked like that to the Junk folder.

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Answer 4

trickysam Author

Level 1

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Sep 25, 2015 2:45 AM in response to Barney-15E

Hi

Thanks for your response. There's no X-Spam and there is this heading:

Received-SPF: pass (domain of [my mum's ISP] designates [her IP address] as permitted sender)

so it's getting through okay and isn't marked as spam when I access my email through the web browser, only when I use Mail.

I'm confused!

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Answer 5

Barney-15E

Level 10

122,756 points

Sep 25, 2015 4:17 AM in response to trickysam

So then the message is brown in color and you can mark it as Not Junk? Have you been doing that?

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Answer 6

trickysam Author

Level 1

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Sep 25, 2015 6:16 AM in response to Barney-15E

Hi

Yes but I have to mark every one, every time. It isn't learning that messages from that sender aren't junk, which is what I thought it was supposed to do.

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