cableone email problems

Question

cableone email problems

CableOne in my area "upgraded" their email system a couple of weeks ago and since then I have not been able to get any email into my inbox. I've been on the phone with them three times now and they can't fix it. They say it's a Mac issue and I should call Apple for help. I think that's BS. Email was working fine until their "upgrade." Anyone else having this problem with CableOne? Any suggestions?

Might not be that big of a deal, I could always use other email providers, gmail, yahoo, etc. In fact I do have a Gmail account and that works just fine on the same computer. It's only my CableOne email address that is not working.

I can log in to the CableOne website and read my email there, but that's not the point.

Thanks!

iMac, OS X Yosemite (10.10.5), MacMail

Posted on Sep 23, 2015 8:11 PM

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Answer 1

leroydouglas

Level 10

200,262 points

Sep 23, 2015 9:23 PM in response to goodnewsfirst

Until you get it sorted,

you can always have your cableone email automatically forwarded to your gmail address.

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Answer 2

Eric Root

Level 10

685,305 points

Sep 24, 2015 1:27 PM in response to goodnewsfirst

If are setting the accounts up automatically, get the server settings and try a manual setup. Delete the account, then add it back. After filling in the 1st screen, hold down the option/alt key while clicking Continue. Fill in the necessary information, then click continue until all screens are filled in.

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