No 'customize' button under photo watch face

Question

No 'customize' button under photo watch face

Using latest iOS 9 on my iPhone and watch os2 on my watch. I would like to select a photo for a watch face, but the 'customize' button doesn't appear under that selection (see photo 1).

Furthermore, even though it shows the last photo taken, when I select that face, all I get is a blank screen (see photo 2).

I have:

Paired and unpaired my watch from my phone.

I have turned watch (and phone) off and on.

I have reset the watch and restored from backup.

I have rest the watch and set it up as a new watch.

None of these have helped thus far.

Posted on Sep 23, 2015 9:33 PM

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Answer 1

Jonathan UK

Level 10

164,015 points

Sep 24, 2015 12:40 AM in response to Grant Baciocco

Hi Grant

Given the steps that you have already tried, I suggest that you contact Apple Support:

https://www.apple.com/support/watch/contact/

Otherwise, you can let Apple know about the issue via the feedback form:

https://www.apple.com/feedback/watch.html

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Answer 2

Sep 24, 2015 10:43 PM in response to Grant Baciocco

Went through the process of unpinning and setting up as new, one more time and it finally worked correctly. Of course, Siri wouldn't work for about an hour (pressing the digital crown did nothing), but then it kicked in. Anyway, that's how I fixed it.

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Answer 3

Hovisa

Level 1

9 points

Dec 16, 2015 8:24 AM in response to Grant Baciocco

Same issue here. The photo I selected the first time I tried this is stuck there on the photo face but can't be changed or removed as there is no customize button. Really don't want to have to setup from the beginning but may be the only option 😟.

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Answer 4

Jonathan UK

Level 10

164,015 points

Dec 16, 2015 8:28 AM in response to Hovisa

Hi Hovisa

Try deleting the existing Photo watch face and adding a new one:

- With the screen awake, press firmly on the watch face, swipe left / right to the Photo watch face, then swipe up on the preview to delete it.

- To add a new one, swipe left / right and tap on the New button (+), then tap Photo. Or open the Photos app on your watch, press firmly on your preferred photo, then tap on Create Watch Face.

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