Q: What was this Quality Program?  A fix to the black screen problem?  I still need this problem fixed!

banjotam wrote:

Did I miss some sort of window of opportunity to get my computer fixed?? 

Yes, the replacement program has expired.

wasn't I notified?  Why is the program ended now?

 

Apple does not send out individual notifications.

 

What do I do now?

To solve this problem, you can have the logic board replaced at your expense.

As a temporary measure you can download and install this application:

https://gfx.io/

This will allow you to disengage the discrete GPU and run the MBP using only the integrated one. This will result in a degradation of graphic performance.

Ciao.

I don't know if you're still having this problem, but the coverage ends Feb. 27, 2016 (or if you have a newer computer and bought less than 3 yrs. ago, it lasts for 3 yrs. from date of purchase) - whatever is the longer coverage for you. I bought my MBP in 2011 and am on the phone with Apple to have them send me a box to send my MPB to Apple for repair. So, call Apple. For those of us with older computers, the program doesn't end until NEXT February (2016).

What is the number, and who do I talk to about fixing this problem. My computer was bought in 2010, do you think they would fix it?

You can try here.

Apple Customer Relations: 800-275-2773

The Apple Repair Service number is: 800-275-2273. Another poster put in the wrong number. Typo?

This updates my earlier post on the MacBook Pro blank screen problem. I'm very impressed with Apple's Repair Service. After I called them, the next day a box arrived for sending in my computer.  I packed my computer and dropped it off at a FedEx store. The next day the computer arrived at the repair service and the same day Apple emailed me the results of their diagnostics.

Instead of a problem with the video card (which is covered by the repair program), my computer had a problem with a video component on the logic board (mlb). Even though this wasn't covered, I decided I would rather pay $300 to fix this rather than spend perhaps thousands for a new computer. Three days later my computer was back and there's no more problem with the video screen. In fact, my computer feels like a new computer - maybe that's what a new logic board does.

So, it might be worth it to call Apple repair and see whether your computer is covered. If not, repair might still be the best option. I'm guessing a new video card is less than a new logic board?