iMessage and FaceTime not working on MacBook

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Level 1

1 points

iMessage and FaceTime not working on MacBook

I have been having this trouble with both applications for a few days now. I initially thought it might be because I've moved into a flat which new wifi but everything works on my phone and my internet access on my MacBook Pro is working perfectly too.

I can log in fine on both Messages and FaceTime on my Mac, I go by the 2 step verification for my AppleID as I have always done. However, I cannot send or receive FaceTimes, nor can I send/receive iMessages. I've done a PRAM reset, updated to the latest OS (Yosemite 10.10.5), changed my AppleID password, checked the internet connection, made sure my Date/Time is set to automatic. I really don't know what to do.

My 'status' of my messages when I right click is set to 'offline' as whenever I attempt to send something I get the notification that it has not delivered, as if I don't have sufficient internet connection. The account is enabled when I go on to the Messages account section and both my mobile number and email address are ticked. I then try and go onto preferences for both Messages and FaceTime and 'see details' of the AppleID account and am presented with my email address for my ID which is greyed out, and am asked to enter my AppleID password, which when I do enter says is incorrect for both applications despite having logged onto/signed into both apps successfully on my MacBook.

Can anyone help please? This is very frustrating!

Thanks

Posted on Sep 24, 2015 8:44 AM

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Answer 1

gracefromgb Author

Level 1

1 points

Sep 25, 2015 7:58 AM in response to gracefromgb

I might add my iPhone operates on iOS 7.1.2 (it's an iPhone 4 model) and I can successfully login to both FaceTime and iMessage apps on my phone and laptop, I just cannot seem to connect/use them on my laptop. I receive alert messages saying 'not delivered' or 'call failed.' Please can someone help?

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Answer 2

Linc Davis

Level 10

209,547 points

Sep 25, 2015 1:36 PM in response to gracefromgb

Please test on another network, such as a public hotspot or the hotspot created by a mobile phone.

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Answer 3

gracefromgb Author

Level 1

1 points

Sep 25, 2015 3:00 PM in response to Linc Davis

I have and they worked fine on my phone's hotspot. Thanks! It must be a wifi problem which is annoying...

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Answer 4

Linc Davis

Level 10

209,547 points

Sep 25, 2015 3:12 PM in response to gracefromgb

Something in your network, either in your router or at your ISP, is blocking the required traffic. That's about all I can tell you.

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Answer 5

Sep 29, 2015 7:45 PM in response to gracefromgb

Same here. Just spent hours pouring over every tech support doc I could find and nothing resolved it. Found an article about it on the internet that had me add a DNS address to WIFI of 8.8.8.8 (Google Public DNS) on my phone and I'm back in business. Good luck!

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Answer 6

Nacnud76

Level 1

4 points

Dec 31, 2015 7:22 AM in response to gracefromgb

I've recently had the same problem on a new MacBook Pro. I tried everything, and nothing worked. Went to wifi settings on my iPhone, hit info beside my network, scrolled down, and hit renew lease. Quit messages on the Pro, and relaunched it. Worked like a charm (for now). I'm no computer guru, and I don't even know what I did really, but I thought I would share this in case it is that simple for someone else. Thanks! Happy New Year!

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