mhlamond
Level 1 (0 points)

Q: "Advanced Mac Cleaner."  How do I uninstall it?

I downloaded the most recent version of Adobe Reader onto my MacBook Pro OS X 10.8.5, and somehow "Advanced Mac Cleaner" installed itself also. It wants me to allow it to "clean" my computer - and I think if I were to check on that, it would charge me.  I want to uninstall it.  How?

MacBook Pro (Retina, 13-inch, Early 2013)

Posted on Sep 24, 2015 8:53 AM

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mhlamond

Q: "Advanced Mac Cleaner."  How do I uninstall it?

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  • Helpful answers

  • by thunderzzz,

    thunderzzz thunderzzz Sep 24, 2015 8:59 AM in response to mhlamond
    Level 6 (8,379 points)
    Notebooks
    Sep 24, 2015 8:59 AM in response to mhlamond

    Hi. Check this thread: How do i remove advanced mac cleaner

    First try to close this app and drag the icon of this mac cleaner to the trash.

    Sometimes third party apps leave some files on your mac after uninstallation. I have used several times appcleaner in order to check and remove these files.

    http://www.macupdate.com/app/mac/25276/appcleaner

  • by Csound1,

    Csound1 Csound1 Sep 24, 2015 9:01 AM in response to mhlamond
    Level 9 (51,422 points)
    Desktops
    Sep 24, 2015 9:01 AM in response to mhlamond

    Where did you download Reader from, I hope that you got it from Adobes website.

  • by mhlamond,

    mhlamond mhlamond Sep 24, 2015 9:04 AM in response to Csound1
    Level 1 (0 points)
    Sep 24, 2015 9:04 AM in response to Csound1

    It popped up on my screen while I was working on something that needed Adobe Reader.  I swear that I clicked on "Ask me later" - NOT "Install now," but it started installation.  Obviously not a good move on my part.

  • by Csound1,

    Csound1 Csound1 Sep 24, 2015 9:23 AM in response to mhlamond
    Level 9 (51,422 points)
    Desktops
    Sep 24, 2015 9:23 AM in response to mhlamond

    Then you may have a fake Adobe Reader or one carrying malware. Never respond to popups asking you to download directly. Always go to the vendor website.

     

    Check the vendor website for Advanced Mac Cleaner and follow their removal instructions. Don't download one 3rd party utility in order to remove another 3rd party utility.

     

    Then do the same with Reader and get a copy from Adobe.

  • by Linc Davis,

    Linc Davis Linc Davis Sep 24, 2015 10:46 AM in response to mhlamond
    Level 10 (208,037 points)
    Applications
    Sep 24, 2015 10:46 AM in response to mhlamond

    Never use "AppCleaner" or any other software that purports to remove other software.

    You installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, take the steps below. Some of the files listed may be absent. Back up all data before proceeding.

    If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.

    Step 1

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/LaunchAgents/com.pcv.hlpramc.plist

    Right-click or control-click the highlighted line and select

              Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

    Step 2

    Move the following item to the Trash as in Step 1:

    /Library/Application Support/amc

    This time you may be prompted for your administrator login password. There's no need to log out after taking this step.

    Step 3

    Move this item to the Trash:

    ~/Library/AdvancedMacCleaner

    Step 4

    Open the Applications folder and move an item named "Advanced Mac Cleaner" (if it's present) to the Trash. Empty the Trash.