Q: dead iPhone 5s after upgrading to iOS9
I just upgrade my iPhone 5s to iOS9 and now it's dead. I did it with 90% of battery charge and the only thing that my iPhone does now, is vibrate every 3 seconds when is plugged in. Always with black screen, no signal of booting or the charging battery.
The authorized retailer in Chile (Mac Online) doesn't receive it because doesn't have guarantee anymore (more than one year)
I really need a solution.
Thanks.
Carlos Zavala.
iPhone 5s, iOS 9, Upgrading process
Posted on Sep 24, 2015 10:06 AM
Community Specialists
Hello kacozg,
Thanks for using Apple Support Communities.
From your post I understand that the screen of your iPhone is appearing black, but you are able to tell that it's on since it vibrates. To troubleshoot this issue I suggest that you go through the steps in the link below.
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
Have a great weekend.
Posted on Sep 26, 2015 11:41 PM