Google contacts iOS 9 sync problem

Question

Level 1

7 points

Google contacts iOS 9 sync problem

Anyone else in here using google contacts and calendar with their iPhone?

I did some googling and apparently only changes you make on your iPhone are pushed instantly to your Google account. The other way around though, if you make changes on the web or from an android device, push doesn't work. So far so good.

I set fetch to manual because I'm pretty much adding calendar events and contacts 99% of the time from my iPhone. Calendar events sync as soon as I open my calendar app.

The problem is contacts.app. No matter what I do it just won't sync. The refresh button in the upper left corner does nothing. The only way I can force a sync is when I change something else on the iPhone. For example when I add another contact the little spinning wheel appears and it pushes the change to Google and at the same time it seems to fetch the changes I made on the web or on my android tablet.

I honestly can't remember if it has always been this way or if iOS 9 broke the refresh button in contacts.app

iPhone 6, iOS 9.0.1

Posted on Sep 24, 2015 11:43 AM

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Answer 1

brenden dv

Community Specialist

Sep 25, 2015 11:51 AM in response to bronin7

Hi bronin7,

I'm sorry to hear you are having these issues with your iPhone. If you are having issues with Contacts and Google/Gmail, you may find the information and troubleshooting steps outlined in the following article and links helpful:

Using Google Contacts on your iPhone, iPad, and iPod touch - Apple Support

Regards

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Answer 2

bronin7 Author

Level 1

7 points

Sep 26, 2015 6:44 AM in response to brenden dv

My problem is that manually refreshing or syncing my contacts doesn't work. The little blue circled arrow in the top left corner of contacts does nothing when I tap it.

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Answer 3

Sep 28, 2015 1:39 PM in response to bronin7

I am experiencing the same problem here. Nothing happens when I press the refresh symbol. I have previously had no problems when using manual fetch for google contacts. Hope this gets solved soon.

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Answer 4

Sep 29, 2015 6:29 AM in response to shiroandy

Hope this helps as this resolved my Google Contacts.

Copied from another form. Credit goes to user - Raven Ray

Open Settings

Open Mail, Contacts, Calendars

Sync -> Switched from "Events 1 Month Back" to "All Events"

That retrieved missing contacts, hopefully all of them. Hmm, just found I had set FETCH to Manually, not sure if the issue is with that. I am changing that to Hourly, as I do not have any idea how to FETCH manually.

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Answer 5

bronin7 Author

Level 1

7 points

Sep 29, 2015 8:21 AM in response to penguinuser7

unfortunatley I already had that setting on "all events".

The problem is as you noticed there is no way to manually fetch data. The refresh button in contacts does nothing when you tap it.

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Answer 6

debell

Level 1

0 points

Oct 1, 2015 11:57 AM in response to bronin7

I'm having the exact same problem. I disabled contacts and then re-enabled them and it seems to refresh at that time but there's no way to manually refresh. I hope this gets addressed by Google and Apple since I do use Google Contacts on a daily basis on my iPhone.

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Answer 7

abla

Level 1

0 points

Oct 1, 2015 5:34 PM in response to debell

Same here - tried all of the above. nothing is working! Really don't want to have to resort to using icloud contacts since i have everything on Google ...

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Answer 8

RayV702

Level 1

9 points

Oct 3, 2015 5:27 PM in response to debell

I'm having the same issue. No problem with contact info syncing from Iphone6 (IOS 9.0.2) to Google contacts, but anything entered via Google (on a desktop for example) does not sync back to Iphone contacts app. The manual refresh circle arrow in top right of contact app does nothing. Only way to force a sync is to toggle contacts on/off from Settings->Mail,Contacts,Calendars->Gmail->Contacts (switch from green on to off, back to green on).

Hope this gets resolved soon.

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Answer 9

PlugCool

Level 1

4 points

Oct 5, 2015 4:46 PM in response to bronin7

I have just recently loaded this version of iOS and I have the same problem, but with iCloud Contacts.

a ) System is not loading all contacts in iCloud

b ) It has taken a while syncing my notes

c ) It doesn't transfers purchased apps.

I hope this will be solved in the next two hours automatically as with my notes. I really think we are talking about "temporal bugs" ... sometime ago during another upgrade we had the same problem. The big problem is currently not having son and ex-wife loaded in my iPhone, so I can't call them.

Of course if you have any commentaries I would appreciate it.

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Answer 10

Oct 7, 2015 9:06 AM in response to bronin7

Same problem here. Bummer, because it was working fine on my iPhone 5, iOS 8. Just bought an iPhone 6 and upgraded to iOS 9, now contacts don't pull from Google without shutting off the phone and turning it back on. On the old phone I would often have to press the "Refresh" button on top left of contacts screen, but that would always work (pulling latest from Google). Now that button does nothing.

Really hoping that this gets fixed ASAP!

Thank you,

Ben

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Answer 11

Oct 7, 2015 9:08 AM in response to bderuyter

I have the same problem but I waited for hours (i.e. overnight) and it updated on my iPhone 6s. I hear that Google has fixed the EAS Calendar sync and I'm hoping that the contacts is fixed as well. We'll see.

Mike

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Answer 12

Oct 7, 2015 10:01 AM in response to MikeMcCollister

I just did some tests of updating contacts on Google and the changes came to my iPhone in a matter of seconds. I think that this might be fixed. This is better than it ever was in iOS 8. Can we hope that the EAS issues with email has been fixed too?

Mike

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Answer 13

Oct 8, 2015 6:17 AM in response to MikeMcCollister

as of 9 am today (Oct 8, 2015) this issue seems to still be alive and well on my phone. (iPhone 5 and iOS 9.0.2) I did use the suggestion to add a contact to my phone. I simply added a fake last and first name. Low and behold, that worked and my new contacts added to Google Contacts (from my PC) were synced to my phone. This has been an issue in many past iOS updates and seems to continue. Where is Steve Jobs when you need him? LOL Like the rest of you, I patiently wait for Apple to fix this issue.

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