Q: iPhone 6+ | iOS 9.0.1 | icloud music library just won't load - can't sync music from itunes | MUSIC IS COMPLETELY BROKEN

itunes IOS 9.02, Itunes 12.3.0.44

OK I had the same problem, Apple Music not syncing with itunes. Took me a while to look into it, but what's worked for me is to turn off Music in settings.

Settings>Music 'show Apple Music' >OFF, log out of your icloud account, restart itunes, log in to icloud again (not sure if you need to do this, but do it anyway) tun on Music in settings 'Show Apple Music' > ON. then try sybcing with itunes. It worked for me, that's all I can say.

Many thanks, sorted me out, (just before I threw the phone into the bin) !

I was seriously contemplating ditching Apple altogether.

Thanks again

Just wanted to post what I did to fix this issue, or the similar issue I had -

Symptoms -

• every time would power cycle my phone it would ask me for my iTunes Store password.
• I couldn't get my music library or playlist to load in my music app
• I couldn't get iTunes to sync my music to my phone

I tried everything to fix this, but nothing would work and I researched this for hours.  I think it had something to do with me running the beta version and downgrading once I got my 6s.  When I restored, I used a backup file that was of a beta version. 

After hours of nothing working I decided to wipe my phone and start over (this was with a lot of thought, my life lives on my phone and I should have never used the beta version). 

1. Before I wiped my phone I backed it up through iTunes, not iCloud.
2. After wiping my phone, I set it up as a new phone. 
3. Once I got through the setup process I went to my music app and all my music loaded right up.  
4. Once I knew my music had loaded I hooked my phone backup to iTunes and restored from my newly saved backup file.
5. After about 30 minutes all my music and apps were back on my phone and everything was all good. 

Hope this can help someone else, it was frustrating. 

I'm having this same problem.  Can you clarify your steps?  Are you doing all those steps on your iPhone or on your computer?  When you say, "restart iTunes," which iTunes are you talking about?  If you can outline your steps in a numbered list, I think many of us would appreciate it.  Thank you.

In your step 3, what all did you do during the setup process?  That is, how much did you setup before reconnecting to iTunes and restoring?

And, what were the steps you performed to restore?

Thanks.

Just wanted to post what I did to fix this issue, or the similar issue I had -

Symptoms -

• every time would power cycle my phone it would ask me for my iTunes Store password.
• I couldn't get my music library or playlist to load in my music app
• I couldn't get iTunes to sync my music to my phone

I tried everything to fix this, but nothing would work and I researched this for hours.  I think it had something to do with me running the beta version and downgrading once I got my 6s.  When I restored, I used a backup file that was of a beta version.

After hours of nothing working I decided to wipe my phone and start over (this was with a lot of thought, my life lives on my phone and I should have never used the beta version).

1. Before I wiped my phone I backed it up through iTunes, not iCloud. (I used my computer bc the OTA backup has failed for mean the past, so wanted to be sure the file was completely backed up)
2. After wiping my phone, I set it up as a new phone.  (Basically went through the setup wizard when you turn on the phone)
3. Once I got through the setup process I went to my music app and all my music loaded right up.  (I just opened the music app and all my music was available, as if I was seeing what was in my cloud.)
4. Once I knew my music had loaded I hooked my phone backup to iTunes and restored from my new saved. (Again, I used the iTunes program on my PC to restore the other apps).

Updated for Pinkoos. 

Thank you, that was very helpful.

What works for me is to hard reset the phone then connect to Itunes then sync.

Hello ! I was struggling with this issue... I want to load music into my phone by syncing in iTunes. There was no option because of iCloud sync. in my Phone I had to sign out of iCloud AND turn off iCloud music settings which are located in the SETTINGS>MUSIC. Then when i loaded iTunes i could Sync music again. now i can listen to music offline (in the subway)

IF YOU HAVE EXTERNAL STORAGE : One thing I want to mention is that if you have your music files stored on an external, you have to be sure that iTunes is reading al of them properly. To check, click on a song with an exclamation mark next to it. If the mark disappears, then your good. Close iTunes and re-open it. All the exclamation marks should be gone and now you can resync your music on your phone. Worst comes to worst you will de-select the option to sync the music, press sync. (it will warn you of erasing, its cool) then recheck an re-sync with the new choices selected and your phone should sync and repopulate correctly.

I tried all that and nothing worked until I logged out of my iCloud account on my iPhone 6s plus and logged back in, my iCloud music library synced properly across all my devices. Hope it works for you.

Hi,

If anybody stayed on 9.0.2 (even after the great "server/iCloud reset" of November 2015) and then updated to 9.2, we'd appreciate if you could report back on how things are going.

I'm still on 9.0.2 - was traveling recently and didn't want to take the chance of updating to 9.1 and then things being broken again on my trip.

Now that 9.2 is out, I want to pull the trigger (for me and all my family's devices - all still on 9.0.2), but want confirmation from someone here that 9.0.2 -> 9.2 is working fine.

Thanks.

worked for me

Don't know if this will help you...

log into Itunes

go to preferences

Select Itunes Music Library

and

uncheck Apple Music

After I applied that... my phone was able to download play lists.

I've got a little less dramatic solution than to wipe & restore the iPhone 6. At least it worked in my case:

- Settings -> Music -> Switch off "Show Apple Music" & "iCloud Sync"

- Settings -> iTunes -> Switch off "Music"

- Settings -> Music -> Switch on "Show Apple Music" & "iCloud Sync" & select "Replace"

Voila, all syncing now between MBP, iPad & iPhone.