turbocharged

Q: Exchange calendar not syncing after iOS 9 update

I am using google Apps for business (no two steps authentication) and Exchange calendar stops syncing after iOS 9 update (now running on iOS 9.0.1) . It is happening both on iPad and iPhone and started after the update.

I have already tried resetting both devices (and set up as new device without restoring from iCloud backups), it works for a few hours and then it stops again. The temporary solutions of either disabling the calendar sync and re-enable it or deleting the Exchange account and setting it up again, works for only a few hours.

Does anyone else experiencing the same problem?

iPhone 6, iOS 9.0.1

Posted on Sep 24, 2015 1:43 PM

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Q: Exchange calendar not syncing after iOS 9 update

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  • by CraigInBoise,

    CraigInBoise CraigInBoise Oct 7, 2015 6:11 AM in response to Calibabe86
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    Oct 7, 2015 6:11 AM in response to Calibabe86

    As per the suggestion by another poster, I reconfigured my iPad calendar to use CalDav vs exchange and, so far, knock on wood, this seems to have corrected the issue. Have you tried this?

  • by CraigInBoise,

    CraigInBoise CraigInBoise Oct 7, 2015 6:12 AM in response to Calibabe86
    Level 1 (0 points)
    Oct 7, 2015 6:12 AM in response to Calibabe86

    As per the suggestion of another poster, I have reconfigured my iPad calendar to sync via CalDav vs. exchange. So far, so good. Have your tried this??

  • by ksee911,

    ksee911 ksee911 Oct 7, 2015 8:56 AM in response to turbocharged
    Level 1 (10 points)
    Oct 7, 2015 8:56 AM in response to turbocharged

    Hello all,

     

    UPDATE: I just got this news 5 min ago from my escalation team (who speak to Google Directly) apparently, got this message "Calendar sync issue fix has been rolled out"

    Not sure what the next steps are? Do we need to see the devices and do something or is it assumed fixed automatically.

     

    Will keep you posted.

  • by kentfromlouisville,

    kentfromlouisville kentfromlouisville Oct 7, 2015 9:31 AM in response to ksee911
    Level 1 (0 points)
    Oct 7, 2015 9:31 AM in response to ksee911

    I received a similar message that it was being rolled out.  And asked if we needed to provide a list of affected users, etc.


    You do not need to provide a list as our engineers are aware of who is affected. Rest assured that the fix will be applied to all Google Apps for Work users, present and future, and not just the currently affected ones.

  • by turbocharged,

    turbocharged turbocharged Oct 7, 2015 12:12 PM in response to kentfromlouisville
    Level 1 (7 points)
    Oct 7, 2015 12:12 PM in response to kentfromlouisville

    As of about an hour ago, there was still issue with Exchange. Has anyone had a luck with the rolled out fix?

  • by Tim Proschold,

    Tim Proschold Tim Proschold Oct 7, 2015 3:08 PM in response to turbocharged
    Level 1 (0 points)
    Oct 7, 2015 3:08 PM in response to turbocharged

    Just wanted to see if there are any updates. I just got off the phone with some folks at Google that would not commit to anything.

  • by ksee911,

    ksee911 ksee911 Oct 7, 2015 3:42 PM in response to turbocharged
    Level 1 (10 points)
    Oct 7, 2015 3:42 PM in response to turbocharged

    I also couldn't get anyone from Google or the third party escalation team to confirm the idea behind the word "rolled-out.."

     

    I've let a couple users know, (Not to release an official statement) But to try the Calendar / Email and see how the Sync behaves.

     

    Didn't hear back from anyone.. I guess we'll have to wait and find out (as usual)

     

    I'm also trying to see if Google released an official statement about all this being resolved.. but did not see anything from their end vs todays "Roll-out"

     

    If anyone has that info, please share.

  • by kentfromlouisville,

    kentfromlouisville kentfromlouisville Oct 7, 2015 3:58 PM in response to turbocharged
    Level 1 (0 points)
    Oct 7, 2015 3:58 PM in response to turbocharged

    Just received this From Google

     

    This issue has been fixed.  That is it.   I am not home so I have note tried yet.


    What makes me wonder is exchange people are reporting the same issue. 

    So whatever Google fixes.   Would not fix exchange people.  Maybe Google found a way to fix it from their

    side for Google apps users though.



  • by Spekky,

    Spekky Spekky Oct 7, 2015 5:07 PM in response to turbocharged
    Level 1 (0 points)
    Oct 7, 2015 5:07 PM in response to turbocharged

    Just checked. When I put in an appoint on the computer it updates my phone but not the other way around... So issue is half fixed.

  • by kentfromlouisville,

    kentfromlouisville kentfromlouisville Oct 7, 2015 5:25 PM in response to turbocharged
    Level 1 (0 points)
    Oct 7, 2015 5:25 PM in response to turbocharged

    Just received this From Google

     

    This issue has been fixed. 


    What makes me wonder is exchange people are reporting the same issue. 

    So whatever Google fixes.   Would not fix exchange people at all.  Maybe Google found a way to fix it from their

    side for Google apps users though.


    I just tested and created a google web calendar entry on my pc.  opened the iphone calendar app.  It synced across

    Then created a iphone calendar entry (make sure to pick the right calendar) and it worked.


    I did notice first time back in the calendar it resynced the whole calendar.




  • by kentfromlouisville,

    kentfromlouisville kentfromlouisville Oct 8, 2015 4:42 AM in response to kentfromlouisville
    Level 1 (0 points)
    Oct 8, 2015 4:42 AM in response to kentfromlouisville

    Mine continues to work for adds and deletes both on the iphone and the web interface using Google Apps.

     

    Great for Google users using Activesync.  Not sure about Exchange users

  • by LI-Chad,

    LI-Chad LI-Chad Oct 8, 2015 10:17 AM in response to turbocharged
    Level 1 (0 points)
    Oct 8, 2015 10:17 AM in response to turbocharged

    Hello Turbocharged - I'm sporadically still experiencing this on 9.0.1 and have two tickets open, one with Apple and one with Google. I've just provided Data Logs for Apple to investigate.

  • by MudBug1,

    MudBug1 MudBug1 Oct 12, 2015 6:49 AM in response to LI-Chad
    Level 1 (0 points)
    Oct 12, 2015 6:49 AM in response to LI-Chad

    I Hope this gets resolved. I use my phone and iPad for work.  Works uses MS Exchange. I cannot have a failure in calendar, as I'm having now, or email. They pay me a stipend to assist with phone. It MUST work or I'll be forced away from Apple. Missing meetings and email is NOT acceptable.  Hoping desperately for resolution!

  • by kentfromlouisville,

    kentfromlouisville kentfromlouisville Oct 12, 2015 7:40 AM in response to MudBug1
    Level 1 (0 points)
    Oct 12, 2015 7:40 AM in response to MudBug1

    Google seemed to have resolved it for Apps customers just checked mine and some other people that were having the issue..  Good luck to Microsoft customers with Activesync..

  • by Erica Reilly,

    Erica Reilly Erica Reilly Oct 13, 2015 8:29 AM in response to turbocharged
    Level 1 (0 points)
    Oct 13, 2015 8:29 AM in response to turbocharged

    I am having a similar issue with CEO user.  He has an iPhone an iPad and has had constant calendar sync issues.  There are a ton of items on his calendar (3 to 6 appointments a day).  He has had an iPhone 4s and 6 (iOS 6, 7, 8.x and 9.x), iPad 2 (various IOSs, most recently 8.4.1 and 9.0.2.  The

     

    Most recently, a number of calendar items were updated on his calendar by his assistant.  They updated on the server and his iPad, but not iPhone.  Editing the appointments on the iPad or server updated the other devices, except the iPhone.  Editing on the iPhone did not update the other devices.  However, moving the events to another calendar, then moving back to the "Exchange" calendar, caused them to show up on the server, allowing them to be edited and synced.

     

    At this time, I have set his iPad and iPhone to "FETCH" instead of "PUSH".

     

    Question: people having intermittent sync issues, do your users have both iPad/s and iPhone/s?

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