Can't enroll users/device to VPP

Are any restrictions set on the devices? access to the app store and accounts must be enabled in order for the invitation to be accepted on a device.

We manage 500 iPads and went through a huge phase trying to get this to work. There are a lot of specifics involved even down to the order you do things in.

We used to have all devices in groups, but VPP just didn't seem to work with that.

We now create a separate "User" and have say 20 iPads under that user and push VPP apps to the user rather than to a group or individual device.

You only need to accept the invitation once and one device per user. We do not use groups.

When you send an invite to a device from the server, you should get a prompt from said device which should ask whether app and book assignment should be allowed. Upon accepting that, it will take you to the app store and ask you to sign in with an itunes account. after you are signed in, any device enrolled within that user will now have the ability to receive VPP App pushes.

Once a user is enrolled, you can re-enable all restrictions.

Josh,

Are you sending the invitations to the devices or to the users? It can be somewhat problematic to send email invitations (to users) if you don't have everything setup just right on your server. However, device invitations are sent via MDM commands directly to the devices and are therefore much more reliable. However, the user must be the "owner" (in Profile Manager) of a device to receive an invitation via their device.

Are there any active tasks showing for sending these invitations? If so, do they indicate any status?

Thanks for your reply.

Interesting about the groups issue I will try the user method. I have also just upgrade to 10.11 on server and all devices but yet to see if that impacts at all.

I do have restrictions set on the app store, so will this not work?

Thanks

Josh

Hi mscott_mdm,

I have attempted sending the invite to users and devices both not working. All the devices have an assigned user and no tasks have appeared at all? I read that El Capitan would improve device enrollment to VPP but doesn't seem to work either. In fact Profile Manager hasn't even registered that the devices have been upgraded.

Thanks

Josh

Josh,

Can you start an "Update Info" task on one of the updated devices? Does a task show up for that? If so, does the OS version for the device get updated in PM?