It'sbrandom
Level 1 (1 points)

Q: Purchases not showing up for download

I Purchased an audio book from the iTunes Store awhile ago and  its not showing up as a Downloaded content. Luckily I kept the receipt. image.png

I Would like to be able to download something that I already purchased. How do I solve this or who do I contact

 

 

<Image Edited by Host to Remove Personal Information>

iPad Air, null

Posted on Sep 25, 2015 11:39 AM

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It'sbrandom

Q: Purchases not showing up for download

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 25, 2015 11:34 AM in response to It'sbrandom
    Level 10 (135,710 points)
    iTunes
    Sep 25, 2015 11:34 AM in response to It'sbrandom

    Audiobooks (and tones) are (and always have been) a one-time only download - if you want to redownload it you will need to pay to do so. Have you not got a copy of it in the Books (Audiobooks if using an up-to-date Mac) section of your computer's iTunes library, or on your backup of your downloads/library ? If not then you can try contacting iTunes Support and see if they will grant you a redownload : http://www.apple.com/support/itunes/contact/

     

    If not already doing so you should be backing up all of your downloads, you are only guaranteed one download of any item (apps, music etc could be removed by the rights-holders at any time)

     

    As these are user-to-user public forums I've asked the hosts to remove your first screenshot from your post as you've included your email address (and your postal address) - it's not a good idea to post it on any public forum, unless you like spam email.