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Verification failed : There was an error connecting to apple id server

After updating to iOS9 I can not sign into iCloud and restore my backup. Now I do not have access to anything on my iPad air. Any way to fix this?

iPad Air, iOS 9.0.1

Posted on Sep 24, 2015 9:01 PM

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Posted on Jan 12, 2017 8:33 PM

This what I did to get it working:


Go to Settings>General>Reset>Reset Network Settings


Once it restarts, just re-input your wifi password. Go back into Settings and check ITunes & App Store, FaceTime, and iCloud to make sure that your Apple accounts are signed in.


Not sure what causes it but each time it does, I've reset the network settings and it resolves the issue.

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Question marked as Best reply

Jan 12, 2017 8:33 PM in response to susandn

This what I did to get it working:


Go to Settings>General>Reset>Reset Network Settings


Once it restarts, just re-input your wifi password. Go back into Settings and check ITunes & App Store, FaceTime, and iCloud to make sure that your Apple accounts are signed in.


Not sure what causes it but each time it does, I've reset the network settings and it resolves the issue.

Jan 4, 2017 3:40 AM in response to dsXCBVzxcbzfdb

I just had this problem and was able to solve it thus...


Check your Wi-Fi is connecting to the correct network for you.


Here in the UK our home provider is BT. Their gateway router gives out a personal network for our home but also a public network that goes out into the street to create a cloud called BTWifi-with-FON. For some reason the iPad and (sometimes our phones) occasionally connects to this instead of our home network, and this public network appears to have higher security levels and won't allow iCloud password to connect to Apple Servers.


Even if this is not the case for you I'd suggest turning Wi-Fi off and back on on your iPad or phone as given the well documented problems of iPads and Wi-Fi this might well remedy this problem anyway!

Feb 28, 2017 8:54 AM in response to Eric Root

iPhone 6 IOS updated and phone started freezing and wi-fi is off. Tried to turn on wi-fi but the toggle is disabled. Tried to restore but need to turn off Find My Iphone; went to turn off Find My iPhone and entered Apple ID and password, got message an error occurred with iCloud verification. Tried to sign out of iCloud, same message. Deleted device from iCloud.com; phone came back when connected to iTune. Deleted from iPad, phone came back when connected to iTune. Went through these steps more than dozen times started Friday evening, all Saturday afternoon with Apple Support Chat, and phone, all Sunday morning at Apple Store with rep trying to recover. The phone is only 1.5 years old, and is deemed unrecoverable; logic board is corrupt is the conclusion. What a piece of overpriced, useless piece of metal; lost money, the entire weekend, and all other times the phone stopped working; stressed to no end for no reason. I have to pay for a new phone and I'm stuck with Apple because all data is now connected with Apple; more hassle to move off of it; it's a conspiracy. You'd think Apple will come up with something better; it was supposed to be designed to simplify lives but has caused more necessary stress to our daily lives. I still don't have a phone. where's the recourse.

Mar 13, 2017 8:07 PM in response to SRSco

Thanks! This fixed a bunch of problems I was having, including the inability to connect to cellular (Searching for service . . . ). This was driving me nuts for at least week. Recycling power, resetting network setting, nothing seemed to work. When I logged out and back in as mentioned above, then rebooted everything started working fine.

Apr 10, 2017 5:48 PM in response to luws1

This post helped me. There isn't an option for forgetting this network, however, I got an extender to which I was able to connect and that helped me to get past this error. I did hard reset to the phone, and it was giving me this 'Verification failed' error consistently irrespective of any apple ID account I was using. Thanks Luws1 for direction.

Apr 27, 2017 1:14 PM in response to dsXCBVzxcbzfdb

None of these solutions helped me as my problem wasn't an iPhone. I was able to log on to apps, icloud, etc. on the Macmini with other users, but not my home user. I worked with APPLE Support (Kevin was excellent) and we discovered a setting in my keychain was fouling things up. I may have inadvertently changed it at one point, you know, "human" error. Under Keychains>preferences>certificates there is a setting "Online Certificate Status Protocol:
Off
Best Attempt
Require if certificate indicates


Some time in the past I may have seen the "require" and thought, "that sounds like a good idea" and chose it, maybe, maybe not (I don't recall). However, when we changed to "Best Attempt" and rebooted I was now able to log on.


I tried Safe Mode, deleting accounts, changing passwords, library preference changes, various library cache deletions, changes in my firewall, changes with resets, checking dates/times, everything listed here and much more. I tried all the ideas here that might work with a computer vs. a phone.


Check your keychain certificates.

I spent about 15 hours on this on and off over a period of about 6 months. When Kevin and I finally got a chance to focus on the issue (and he had researched since we last spoke about five weeks ago) we handled in in under an hour.


Good luck. 😎

Verification failed : There was an error connecting to apple id server

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