Font errors when printing

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ictboff2003 Author

Level 1

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Font errors when printing

When printing documents with a certain font (Kalinga) the attached happens. This happens system wide and on both the printers in the office. If I open the same document from my iPhone or iPad and print via AirPrint then these artefacts disappear. Likewise if I print to Adobe Acrobat Reader and then print to the actual printer from within Adobe then these artefacts also disappear.

Strange one I know, but it is quite frustrating. Anyone any ideas? Im using a 2013 MBA with all the latest updates installed.

Posted on Sep 25, 2015 12:59 AM

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Answer 1

Klaus1

Level 9

52,873 points

Sep 25, 2015 2:43 AM in response to ictboff2003

What version of OS X are you running?

What printer?

Why do you have to use Kalinga?

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Answer 2

ictboff2003 Author

Level 1

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Sep 25, 2015 4:00 AM in response to Klaus1

OSX Version is 10.10.5

Epson WF-7620, but the same issue happens on a Brother printer.

Kalinga is is a company font and is on all content produced by myself and other colleagues.

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Answer 3

Klaus1

Level 9

52,873 points

Sep 25, 2015 4:54 AM in response to ictboff2003

Do you have Kalinga for the Mac installed? If not:

http://www.fontpalace.com/font-details/Kalinga/

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Answer 4

ictboff2003 Author

Level 1

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Sep 25, 2015 7:18 AM in response to Klaus1

Yes, attached screenshot of Font Book. It is installed under user if that makes a difference 😕 I had to install if separately as it wasn't included on OS X as default.

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Answer 5

Kurt Lang

Level 9

68,532 points

Sep 25, 2015 8:06 AM in response to ictboff2003

Where is the copy of Kalinga you are using? I tested and examined the version Klaus1 linked to and could find nothing wrong with it.

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Answer 6

ictboff2003 Author

Level 1

0 points

Sep 25, 2015 9:00 AM in response to Kurt Lang

I downloaded a paid version from Monotype (company was paying) so thought better than using one of the free website. I liaised with Monotype and ran through troubleshooting and arrived at the conclusion that it was an error with OS X rather than the font file itself. I attach the font file download for interrogation.I will delete the file in a few days.

It all looks fine on the screen, however the problem seems to occur when printing with the OS X printer software. The problem goes away if I print from Adobe Acrobat Reader as this has a separate printing mechanism which seems to be able to render the font correctly when printing. This bodge is far from ideal.

Have you / can you try to install the attached and then try to print a Kalinga document? The problem letters are W and X.

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Answer 7

Kurt Lang

Level 9

68,532 points

Sep 25, 2015 9:27 AM in response to ictboff2003

I've retrieved the font. Please remove the font from your linked site.

The one Klaus1 linked to is most likely an illegal copy. I sincerely doubt he did that knowingly. All kinds of sites make fonts available without checking to see if they are legally able to do so. Users who download them of course don't check in the normal thinking of, "If it's here, it must be free".

There is almost no difference between the two. About all I can find is the one you made available has a copyright date of 2013, and the other, 2006. That, and the older font has 627 glyphs. The newer one has 634.

The letterforms themselves are drawn correctly. There are no extra paths that would be causing the strange blocks.

Something fairly simple you can try. Open the System Preferences and click on Printers & Scanners. Right click in the left column and choose Reset printing system. This clears all installed printers. You will need to setup your printers again as if they've never been added before.

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Answer 8

Klaus1

Level 9

52,873 points

Sep 25, 2015 9:31 AM in response to Kurt Lang

The one Klaus1 linked to is most likely an illegal copy. I sincerely doubt he did that knowingly.

No he didn't! I just Googled the font and it came up with that link.

Sorry! 😊

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Answer 9

ictboff2003 Author

Level 1

0 points

Sep 25, 2015 9:36 AM in response to Kurt Lang

Thanks. File removed.

I will try when I am back in the office on Monday, but I recently added a new printer and the same issue occurs there.

What hat programme where you using to interrogate the glyphs? I have read around the internet about using illustrator to re-outline the letters again.

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Answer 10

Kurt Lang

Level 9

68,532 points

Sep 25, 2015 9:42 AM in response to Klaus1

No he didn't! I just Googled the font and it came up with that link.

Heh! No need to apologize, Klaus1. The flagrant posting of illegal fonts is so rampant across the Internet, you almost can't avoid downloading something that shouldn't be available for free.

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Answer 11

Kurt Lang

Level 9

68,532 points

Sep 25, 2015 9:55 AM in response to ictboff2003

I tried your copy of Kalinga with Word 2011, TextEdit, and a few other common apps. All printed as expected with all letterforms.

The program I use is FontLab Studio. As you can see, far from cheap. They also bought Fontographer from Adobe. Not sure why they wanted that when they already had their own full blown editor. They do sell it for $250 less, though.

About the only free font editor I know of is the open source FontForge. I believe you need to have X11 installed for it to run, and it doesn't look like much of an OS X app (most X11 apps don't).

I don't think it would do you any good to re-outline the glyphs as there's nothing wrong with them now.

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Answer 12

Linc Davis

Level 10

209,739 points

Sep 25, 2015 10:49 AM in response to ictboff2003

Back up all data before proceeding.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

Start up in safe mode to rebuild the font caches. Restart as usual and test.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

If you still have problems, then from the Font Book menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

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