Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I can't browse certain websites

Hi,


I am on a 2008 aluminum body Macbook running osx 10.9.5, using Chrome mainly. As of yesterday, I have been unable to access certain Google websites (in particular) and the behaviour is as weird as it is excruciatingly frustrating. I can access those websites perfectly fine from other devices (e.g. my android phone). This behaviour persists on both Wi-Fi and Ethernet (only with my macbook).


I can access google.com (and search, so it's not a cached page.) and GMail (I receive new emails just fine). Yesterday I couldn't access any other google pages (support, books, drive, docs, youtube). Even embedded youtube videos wouldn't show up (on facebook, e.g.). Any and all other websites that I normally use load perfectly.


The error I get on Chrome is "This webpage is not available. ERR_CONNECTION_CLOSED" and I get similar errors on other browsers.

Today, for some bizarre reason, YouTube was working briefly (other google sites remained inaccessible) - even loading videos I've never watched before, so it wasn't cached. Now, I can't access YouTube anymore.



Here's what I have tried / noticed so far:


– There is no google-related websites or IP addresses in my hosts file. (In fact, hosts file has never been edited.)

– I have deleted my Network profiles, re-created a profile and Wi-Fi connection, and deleted my network and re-created it and inserted the password manually

– I have reset the router, and restarted my computer.

– All other devices access these sites perfectly fine, and this behaviour persists on my macbook on both Wi-Fi and ethernet.

– I cleaned all caches with Yasu.

– I don't have PeerGuard or similar apps.

– I have no proxies set-up anywhere.

– Nothing strange in my firewall settings, and I haven't changed anything there in months anyway.

– This behaviour persists across browsers (latest versions of Chrome, Firefox, Safari), also other apps (e.g. Google Drive app can't connect.)

– I can ping drive.google.com, for example, and pings normally. However, if I try to traceroute the same address, I only get this: 1 * * * , 2 * * * , 3 * * *. Not sure what's happening there.

– I've disabled firewall entirely, problem persists.
– I CAN access said websites (e.g. youtube, google support) if I use a VPN/proxy (e.g. hide.me) just fine. (Which would imply something is happening with firewall settings?)

– I tried changing my DNS settings to google public DNS (8.8.8.8, and 8.8.4.4) but this is even worse - not even google.com works in this case. (Reverting to my old DNS settings at least I can access google.com, but none of the other google websites.)

– I tried changing DNS settings both at router-level, and on the computer's Ethernet/Wi-Fi connection settings, same result.



Could someone help, please? I don't know what to do anymore. As far as I can tell this started yesterday, and I don't remember doing anything weird or unusual, or it starting after doing a particular action. This is beyond frustrating, as all these sites work perfectly on other devices, except this one.


Thank you in advance - I tried searching the forums (and the net in general) but to no avail so far.

MacBook, OS X Mavericks (10.9.5), null

Posted on Sep 25, 2015 12:04 AM

Reply
Question marked as Best reply

Posted on Sep 25, 2015 6:00 AM

ok - in case others have a similar problem, here's the solution I found:


After speaking with three different assistants from Apple Support, the third of which stayed with me on shared screen for over an hour trying to help me resolve this, I bumped into a solution on my own, so I'm sharing it here in case it helps other people:


First back-up (just in case) and then delete the following folder:


/Library/Preferences/SystemConfiguration


Then, reboot (and the system will re-create the folder with default settings.)


You will have to enter your network's credentials again (password etc). It worked for me.


The weirdest thing was that, I don't remember doing anything in particular that caused this to happen yesterday (when the problems started) so I have no idea what exactly went wrong - all I know was that deleting all the configuration files sorted it out.


Hope this helps!

34 replies

Apr 9, 2016 8:13 AM in response to Eric Root

I have Avast and decided that I didn’t need to run it anymore, did not uninstall, just turned it off. Well I started to have the same issue where in Safari / Firefox I was getting “not a secure site, certificate is unrecognizable, etc” and on Chrome “connection was lost or could not be done” Well I installed Avast and rebooted and the issue went away,


Thanks KBLux 🙂


Mike

May 4, 2016 4:06 AM in response to laonikoss

I found this issue cropping up regularly since I created an "administrator" user. Logging in to the "standard" user from that point on was giving me various connection errors. These seem to come in bursts rather than be consistent.

Logging on as the "administrator" user and the issue has disappeared although I will monitor for a few weeks and report back if this has not completely removed it.

Jun 26, 2016 11:34 PM in response to laonikoss

I need help, I've tried everything, using Safari, Chrome or Firefox on both of the WiFi servers(different companies) at home won't fix the problem. I've changed the DNS to 8.8.8.8 and it wouldn't work, neither clearing the DNS cache or removing extensions from Safari or Google. I tried turning off the Ipv6 but I couldn't do it from System Preferences. Pleas help! I'm on a MacBook Pro from mid 2012 with OS X El Capitan(10.11.5).

Jun 27, 2016 6:33 AM in response to lc general

ADD'L NOTE: I went back to having problems. Turns out, the website (my work website) I was trying to access blocked my IP address. I had run a broken link check and the web host blocked me for too many failed login atttempts (our website requires people to log in to access PDFs and the broken link check kept repeatedly trying to log in to the hundreds of PDFs).

Jun 27, 2016 6:34 AM in response to CarlosDuranmx

I had it fixed but then went back to having problems. Turns out, the website (my work website) I was trying to access blocked my IP address. I had run a broken link check and the web host blocked me for too many failed login attempts (our website requires people to log in to access PDFs and the broken link check kept repeatedly trying to log in to the hundreds of PDFs). You could try contacting the website host and seeing if your IP address is blocked, or asking the website administrator to check with the webhost.

Jul 10, 2016 10:09 AM in response to moniikat

I had the same issue and tried everything I could find on the boards. This older mbp had normal http connectivity over en1: but many sites would not connect over wifi. Problem went away in safe mode, obviously indicating something getting launched in normal boot was the culprit. I snagged a copy of LaunchControl from http://www.soma-zone.com/LaunchControl/ and disabled all global daemons (except /Library/PrivilegedHelperTools/com.soma-zone.LaunchControl.Helper!) and rebooted, problem gone. After that it was a simple matter of isolating the offending code. It was something called Tantra that was installing a packet filter.


LaunchControl got the 10 bucks they were asking for the tool. Better than having to manually edit plist files in /Library/LaunchDaemons setting Disabled keys to true, but that would have worked just as well.

Oct 28, 2016 12:08 PM in response to laonikoss

I had this problem after installing an app. Chrome, Safari and FireFox were all affected.


Having found this thread, I looked in and saw no need to trash the entire SystemConfiguration folder. Too many of those files could not have been the issue.


Instead, I trashed preferences.plist plus two other, older files with similar names. Only preferences.plist was rebuilt.


I did not have to reboot as web site connectivity was restored immediately.

I can't browse certain websites

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.