Browser not working after uninstalling itunes

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Browser not working after uninstalling itunes

I was prompted to uninstall then reinstall itunes for me to be able to use to itunes. I have followed the steps on this page: https://support.apple.com/en-us/HT204275http://

I have gotten until the reinstalling steps. Sadly after I finished deleting the apple files from my computer none of my browsers can access the internet even though my computer is connected. I need to know how removing apple products can do this to my computer and how I can regain access to my browser. My operating system is Windows 7.

Toshiba laptop-OTHER, Windows 7

Posted on Sep 25, 2015 4:13 AM

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Answer 1

turingtest2

Level 10

272,725 points

Sep 25, 2015 8:56 AM in response to Harperemily

I've no idea why that might have happened. Try downloading a standalone installer for another browser on a working machine, then transfer using a memory stick. When it comes to reinstalling iTunes see Troubleshooting issues with iTunes for Windows updates.

tt2

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Answer 2

Harperemily Author

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Sep 25, 2015 9:30 AM in response to turingtest2

I tried what you suggested but when I tried to install chrome from a memory stick the installer claimed that firewall might be blocking it. I checked the programs being blocked and saw that firewall wasn't blocking it, either way I turned off my computer's firewall and tried again. Sadly I wasn't successful then either. I tried a second time with Opera but no luck there either. Any other suggestions? Is there a way to install itunes with a memory stick? Maybe replacing the missing files might work?

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Answer 3

turingtest2

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Sep 25, 2015 9:34 AM in response to Harperemily

Direct links to the iTunes installers are in the further information area of the tip I linked to earlier.

tt2

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Answer 4

Harperemily Author

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Sep 25, 2015 12:52 PM in response to turingtest2

Nothing has helped. I have removed all of iTunes from my computer but it refuses to reinstall. Honestly I just want my internet back, and itunes to be removed from my computer.

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Answer 5

turingtest2

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272,725 points

Sep 25, 2015 12:55 PM in response to Harperemily

Try using system restore to restore your computer back to a point where the browser was still working. The user tip I linked to above has details on uninstalling and (optionally) reinstalling iTunes. You can access system restore on Windows 7 by clicking the start button and typing in System Restore in the search box that pops up.

tt2

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Answer 6

Harperemily Author

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Sep 25, 2015 12:59 PM in response to turingtest2

Just checked System Restore right before your message. There are strangely no points I can go back to other than when my system recognizes I installed itunes this morning. I am tempted to call for professional help.

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Answer 7

turingtest2

Level 10

272,725 points

Sep 25, 2015 1:06 PM in response to Harperemily

Was that before or after the browsers stopped working? If before, or when, then it is worth a shot.

tt2

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Answer 8

Harperemily Author

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Sep 25, 2015 1:08 PM in response to turingtest2

No my computer only stopped working when I messed with iTunes. Also it notes that the restore point is at 2pm today. I've been dealing with this since 4 this morning.

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Answer 9

turingtest2

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272,725 points

Sep 25, 2015 1:11 PM in response to Harperemily

What exactly are the browser symptoms? Which browsers have you tried?

tt2

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Answer 10

Harperemily Author

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Sep 25, 2015 1:16 PM in response to turingtest2

I have tried Firefox, chrome, and internet explorer. Once I open chrome I receive the message "This webpage is not available: DNS_PROBE_FINISHED_NO_INTERNET". On firefox I see "Server not found"

The problem is, I do have internet, and currently 4 other devices using it just fine.

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