lottytx

Q: Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

Post upgrade of all my devices to iOS9 and upgrade of iTunes to v 12.3.044 I
am having repeated lockups and crashes of the iCloudServices.exe process. I get
low memory warning when the process approaches 1.6GB and then it just dies. I
can manually restart icloud app from the start menu and when I do so it runs
but resumes a slow climb back to 1.6gb and crashes again.

    

I have done a repair on the iCloud app and an uninstall / reinstall. Same
results

    

This iCloud app and process appear to be 32 bit v iTunes app is 64.

 

This behavior of the icloudservices.exe process began IMMEDIATELY after
upgrading to the iOS per comments above with no change to anything else on my
PC. My PC has 16gb ram so there is plenty available at all times.

 

I struggled through a similar issue with itunes app for more than 1 year ..
this was resolved via one of the iTunes updates during 2015 … here is thread documenting that history

 

https://discussions.apple.com/thread/4552821

Posted on Sep 25, 2015 4:18 AM

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Q: Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

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  • by philipfromst ives,

    philipfromst ives philipfromst ives Jan 19, 2016 2:11 PM in response to TTUGary
    Level 1 (0 points)
    Jan 19, 2016 2:11 PM in response to TTUGary

    I posted a workaround for this problem a few posts back up here.

     

    Re: Re: Memory leak on W7 x64 Post iOS9 upgrades iCloudServices.exe

     

    It's working very well and keeps all the icloudservices active. The highest memory use I've seen comes to around 120 MB during the hour or in between hourly restarts, depending on when Outlook restarts it during the hourly interval.

  • by TTUGary,

    TTUGary TTUGary Jan 19, 2016 2:17 PM in response to philipfromst ives
    Level 1 (0 points)
    Jan 19, 2016 2:17 PM in response to philipfromst ives

    Thanks for the information.  Since my last posting the working size of icloudservices has grown to over 100 MB I've seen it grow 300 MB.  I'll try your workaround.

  • by deejerydoo,

    deejerydoo deejerydoo Jan 19, 2016 7:48 PM in response to philipfromst ives
    Level 1 (0 points)
    iPhone
    Jan 19, 2016 7:48 PM in response to philipfromst ives

    Hi Philip,

     

    There are a couple of issues I have with the workaround proposed:

    1. I am not in a position to understand what this executable does, how or how often. Force terminating iCloudSerives.exe while it is doing what it does has risks associated with it. Until Apple are able to confirm that killing the process at regular intervals, as per your solution, is not likely to cause damaged or lost data, I'm steering clear of it.

    2. Apple should simply fix the memory leak. They're the richest tech company on the planet. The problems is consistent and 100% replicable. It couldn't be much easier for them.

     

    Cheers,

     

    David.

  • by philipfromst ives,

    philipfromst ives philipfromst ives Jan 20, 2016 5:46 AM in response to deejerydoo
    Level 1 (0 points)
    Jan 20, 2016 5:46 AM in response to deejerydoo

    Hi David,

     

    Yes, agree that I can't be 100% certain that a synchronisation process that is under way just when the process is being killed won't be affected by a forced kill of the icloud services. So far though, I've not had any issues... Outlook maintains a TSR copy of it, so it continues to function even though it has been killed off. What you will see though, is that the Outlook system tray icon disappears, therefore not allowing you to access the iCloud Services control panel. If you need it though, you can at any time just simply load it via the Program Files.

     

    I hope that your ticket will have greater success than those raised earlier by some other people, going back now to September last year (after iOS 9 was released).

     

    I do need the sync running between my PC and iOS devices, so have no option but to continue to run iCloudServices. Let's hope that Apple get the message this time and get on with it.

     

    Phil.

  • by philipfromst ives,

    philipfromst ives philipfromst ives Feb 24, 2016 8:03 PM in response to philipfromst ives
    Level 1 (0 points)
    Feb 24, 2016 8:03 PM in response to philipfromst ives

    Hi David,

    Have you received an update from Apple yet as to when they're likely to begin looking at the problem? So far btw, all is running as expected wrt to syncing with the workaround I posted (and have now been running for the last few weeks) and no loss of any data.

  • by etacarinae,

    etacarinae etacarinae Mar 28, 2016 8:23 AM in response to philipfromst ives
    Level 1 (4 points)
    iCloud
    Mar 28, 2016 8:23 AM in response to philipfromst ives

    Woah. Apple clearly do not care about this memory leak. Perhaps we should alert the tech press and see if someone will cover it?

  • by brexx,

    brexx brexx Apr 3, 2016 2:28 PM in response to lottytx
    Level 1 (4 points)
    Apr 3, 2016 2:28 PM in response to lottytx

    Same here. 860K 38-40% CPU. Have killed the process and computer returns to normal. This has been ongoing now for 12 months. Win 7 Home Premium x64.

  • by geo1,

    geo1 geo1 May 3, 2016 8:07 PM in response to lottytx
    Level 1 (4 points)
    May 3, 2016 8:07 PM in response to lottytx

    Anyone tested iCloud version 5.2?

  • by griffin115,

    griffin115 griffin115 May 10, 2016 2:09 AM in response to geo1
    Level 1 (4 points)
    May 10, 2016 2:09 AM in response to geo1

    I have been running 5.2 for the last week. It seems to be much better than the previous version but the memory leak is not completely fixed. The memory size is increasing by about 200Mb per day. At least now, you can't see the memory size ticking upwards while you watch in task manager.

  • by lottytx,

    lottytx lottytx Jun 6, 2016 5:51 PM in response to lottytx
    Level 1 (4 points)
    iTunes
    Jun 6, 2016 5:51 PM in response to lottytx

    Update related to Windows 10.

     

    Upgraded this past week. Memory Leak still present. I agree after v5.2 of icloud the rate of the leak seemed to slow a bit but not materially. Under W10 may slow a bit more but still presents with a progressive 4-7 day 1GB footprint. I do see the overall memory management of W10 for other apps seems to have improved relative to icloud services. Seems to be more of a noticeable gap at Day 3 of uptime.

  • by Steve B. Jobs,

    Steve B. Jobs Steve B. Jobs Jul 13, 2016 6:34 AM in response to lottytx
    Level 1 (9 points)
    Apple TV
    Jul 13, 2016 6:34 AM in response to lottytx

    I have been running iCloud on a Win7 x64 for a few years with no memory problems.  I now have a memory leak after upgrading to 5.2 a few months ago.  Memory usage climbs about 250MB every 24 hours until computer is crippled.  I have been restarting to fix it.  Major pain.

  • by lottytx,

    lottytx lottytx Aug 8, 2016 7:01 AM in response to lottytx
    Level 1 (4 points)
    iTunes
    Aug 8, 2016 7:01 AM in response to lottytx

    Following updates to W10 last week (the major upgrade) and round of itunes and icloud updates i am for first time in 2 years seeming stable memory. In fact at much lower level

     

    after 4 days of uptime the package of "iCloud" services

     

    Drive 2.4MB

    Photo Library 2.8MB

    Photo Stream 3.1MB

    Photo Stream Download 2.8MB

    Services 21.3 MB ..

     

    Cumulatively these are stable at less than 40MB .. whereas prior to this round of updates would peg out 1.8GB and start causing trouble requiring a manual end task .. i have not hand to do that in several weeks which is a positive surprise (but how it should have been all along)

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