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My3wards
Level 1 (0 points)

Q: My daughter reset her Iphone 4 and now it wants her apple info.

My daughter IPhone 4 is requiring her password for the cloud.  She doesn't remember it or her iTunes password.  When she try's resetting it online, it comes back and says she doesn't have an apple ID.  What can I do

iPhone 4, iOS 7.1.2

Posted on Sep 25, 2015 4:25 AM

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My3wards

Q: My daughter reset her Iphone 4 and now it wants her apple info.

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  • by sebastianosu,

    sebastianosu sebastianosu Sep 25, 2015 5:13 AM in response to My3wards
    Level 1 (0 points)
    Sep 25, 2015 5:13 AM in response to My3wards

    Is your daughter sure she ever created an Apple ID? If so is your daughter making sure she is using the right email associated with her Apple ID? She could be using a different email than what is registered under the account. The quickest way to figure this out if you dont want to spend time figuring it out on your own is to call 1800-MY-APPLE and speak with technical support. They have some extra tools they can access to verify your daughter and find out exactly what her Apple ID is.

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 25, 2015 5:13 AM in response to My3wards
    Level 10 (104,506 points)
    Apple TV
    Sep 25, 2015 5:13 AM in response to My3wards

    Unfortunately, unless you know the Apple ID, there is absolutely nothing that can be done, you cannot use your mobile device. You may be able to find your Apple ID at Look up your old and forgotten Apple ID