malek lasseoud
Level 1
(0 points)
Q: i have iphone 6 he shut down i don t kown whyy
my iPhone 6 his screen shut down I don't know why please help me
iPhone 6, iOS 9
by alex_h1,Solvedanswer
alex_h1
Community Specialists
Hello Malek,
Thank you for using Apple Support Communities.
If your iPhone screen is not working, the following article should help. Specifically the section "If you see a solid color screen (black, white, or blue)".
If you see a solid color screen (black, white, or blue)
- Plug in your device to a power source. If you see the low-battery screen when you plug in, let your device charge for at least 10 minutes (20 minutes for iPad) before using it.
- Force restart your device while it's plugged in.
- If this doesn't work, restore your device.
- If you still see the issue after you restore, contact Apple Support.
Get help with the screen on your iPhone, iPad, or iPod touch - Apple Support
If it is the iPhone shutting down and not just the screen, let us know and we will see what else we can offer.
Cheers
