Q: Could not Add Card - Lloyds Bank

Some other users have reported issues with adding back cards after resetting devices.

As you have already spoken with Lloyds, contact Apple Support: https://www.apple.com/support/watch/contact/

I'm having the exact same issue, been in touch with Lloyds who said there wasn't any issue and referred me to Apple.

Just chatting to them now but seems like it would be todo with the bank since the error shows to contact the card issuer but will see how this goes

You may wish to refer Apple Support to a related thread, including a comment from ricmsmith :

"call back from the engineer this morning. Basically, they have acknowledged that the issue is on their end and they're working to fix it."

Cannot add cards back to apple pay after restoring.

They determined it was something to do with the card issuer and referred me back. Just out of interest I tried my dads lloyds are which worked fine

So rang them back and its apparently because my card expires next month and they have a new card on the account which is being sent out, so they reckon it is getting confused between the two

I'm having the same issue with my Halifax debit card. Very frustrating.  It worked fine for Apple Pay with my iPhone 6 but I'm getting the same error as you with my 6s.  Halifax and Lloyds are the same bank essentially and I think the blame lies with them, but multiple phone calls have got me nowhere.  If anyone gets any joy or finds a solution, please post.  I've tried restoring, setting up as new (a huge pain), but nothing has worked for me so far.

I'm also having this exact same issue with Halifax - upgraded from iPhone 6 which had my card registered with no issues to a 6S and while Apple Pay managed to authorise and set up my card against my Apple Watch again from the 6S during the re-pairing process it is refusing to let me add the card to the phone itself.

Called Halifax online banking support and was told they can't see any failed or outstanding authorisation requests so the problem must be my phone and was given a number supposedly for Apple support which then turned out to be not in service when I called it!

If we have the same issue (and it certainly sounds like it), it is definitely not a hardware issue.  Apple had me try to remove Apple Pay from my iPad Air 2 and re-add it.  It gives me the exact same error message as on the phone.  So they've concluded that it's a server-side issue between Apple and the bank.  How it gets resolved is another matter...  Apple engineers are looking into my case and calling me back tomorrow afternoon.  I'll report back.

As for restoring, I already tried restoring as a new device through iTunes and again with the reset option on the phone.  It still didn't work so that was an almighty waste of time.  My advice:  if they ask you if you've tried restoring, say yes!

I have a similar problem with Lloyds. I had all 4 of my Lloyds cards working fine on the iPhone 6, iPad and Apple Watch. Upgraded the phone to the 6s and now 3 of them added fine to the phone (and Watch again after setting up again with the new phone) but the 4th card refuses to add to either device. Lloyds say there's no problem and also tried to refer me to Apple.

Will keep trying....

Refer to this post guys: Cannot add cards back to apple pay after restoring.

It looks like it's happening to a lot of us.

Here's the deal,

Okay, I bought an iPhone 6s on friday, I had no issue adding my cards, it was on iOS 9.0, now, I updated to 9.0.1 after setting everything up, and the card issues began, as I had to to an erase all settings due to the transfer from my icloud back up as there's an App Slicing bug, so I decided to reinstall everything from the app store from scratch, this was when i could not re-add my card after the reset/erase, so having spent over 6 hours on the phone to halifax and apple, who blamed each other, I was finally advised to return the phone to the store, so, I got a brand new sealed iphone 6, and the card added no problem, in iOS 9.0 again, so I then decided, to upgrade again to iOS 9.0.1, once more the issue returned, so the issue is caused by iOS 9.0.1, so until they fix the issue, you can either...wait for 9.0.2, or order a replacement bank card, as the 16 digit number will have changed the card will add no problem, it seems to only occur with Halifax / Lloyds VISA DEBIT cards, as my credit cards re-add without issue.  I have tried to downgrade back to iOS 9.0, but it does not allow, I have also reformatted via the phone, via itunes, restored for a back up, set up as new, and as soon as you have iOS 9.0.1 installed you hit problems.

Reading up further the issue also occured in iOS 8.1.2, and was fixed without an update, so maybe there's something in the iOS that the servers don't like, maybe it's possible they can iron it out on the server end without an update.

You may also notice that some apps will no pass the splash screen when setting up from an iCloud back up on the 6s, if this happens just reinstall that app from the app store, it's an App Slicing bug.

http://www.forbes.com/sites/gordonkelly/2015/09/27/apple-ios-9-third-problem/

Just got my new card today and it has added straight away with no issues so looks like it was the expiry date on mine the was causing the issue.

Hope you all get it sorted

Almost 2 weeks after getting my iPhone 6s and being unable to re-add one of Lloyds debit cards the problem seems to have been resolved. Just added the card back to the iPhone and Watch again successfully.