Kjzee

Q: My iPhone stops playing music when taking photos?!

HI there...

 

My iPhone 6S seems to stop playing music both from iTunes or Spotify when I open the camera to take a photograph. I assumed there would be some obvious way to allow it to continue playing. It's a bit annoying to be honest! I just want to continue listening to my music whilst taking photogrsphs...

 

I can't find anything on the web... Or on here... Can't find anything on the phone... It didn't happen with my iPhone 5...

 

If anybody knows anything or has any idea if this is actually a design feature or just annoying I'd appreciate any advice!

 

Cheers!

 

Kev

 

iphone 6S iOSX 9.0.1

Posted on Sep 25, 2015 2:21 PM

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Q: My iPhone stops playing music when taking photos?!

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  • by englishteashop,

    englishteashop englishteashop Oct 15, 2015 6:18 AM in response to Kjzee
    Level 1 (0 points)
    Oct 15, 2015 6:18 AM in response to Kjzee

    Same issue. Mine actually stops with Snapchat, but not via messaging. Please fix this issue.

  • by JeffreyTTimmons,

    JeffreyTTimmons JeffreyTTimmons Oct 15, 2015 7:53 AM in response to englishteashop
    Level 1 (0 points)
    Oct 15, 2015 7:53 AM in response to englishteashop

    Heads up. Apple doesn't check these boards. If you have issues you need to leave them at www.apple.com/feedback.

  • by dogratt,

    dogratt dogratt Oct 15, 2015 7:59 AM in response to JeffreyTTimmons
    Level 1 (0 points)
    Oct 15, 2015 7:59 AM in response to JeffreyTTimmons

    Good idea. I just left them feedback. Hopefully if others report the bug too it should get them to take note and try to fix the issue.

  • by Liese Schwarz,

    Liese Schwarz Liese Schwarz Oct 15, 2015 8:35 AM in response to JeffreyTTimmons
    Level 4 (2,345 points)
    Oct 15, 2015 8:35 AM in response to JeffreyTTimmons

    Thanks! I just left feedback there too.

  • by irrbloss,

    irrbloss irrbloss Oct 21, 2015 12:09 PM in response to Kjzee
    Level 1 (0 points)
    Oct 21, 2015 12:09 PM in response to Kjzee

    Still not fixed in 9.1 just released. Really irritating. I always listen to music. So now I have to choose: listen to music or taking pictures. A real step back.

  • by jazeboy,

    jazeboy jazeboy Oct 21, 2015 3:38 PM in response to irrbloss
    Level 1 (15 points)
    Oct 21, 2015 3:38 PM in response to irrbloss

    Hi all, I wanted to give you my final update. I returned my iPhone 6s and got my refund today. To see its not fixed in 9.1 just conforms what I suspected that it's not likely to be fixed I think. I suspect the new camera may use so much processing power that it has to pause the sound. i also had a number of other issues with the phone being buggy and bad battery life even with some features off that would cause that. Im also not a huge heavy user so that was an annoyance to barely get 12 hours out of thr phones battery constantly.

     

    Im really a bit sad and frustrated that its come to this. Apple used to make really good products that just worked. In the past 2 years I think the software has become more buggy and the features are not that amazing for the huge premium that Apple charges. The cost for memory upgrades in the iPhone left a really bad taste in my mouth and just added to my final decision. The fact they also have nearly $200 billion in cash sitting in the bank because they don't pay taxes and use slave labour and causes governments worldwide to cut pensions because of this tax avoidance has also affected my decision.

     

    To top it all off why has no one at apple tried to use this forum on an iPhone and realised they need to fix it so it can be viewed easily?! Why not an app even?

     

    I'm so over apple now. Bring back Steve jobs or someone who cares again.

  • by TabsAZ,

    TabsAZ TabsAZ Oct 21, 2015 6:43 PM in response to irrbloss
    Level 1 (10 points)
    Oct 21, 2015 6:43 PM in response to irrbloss

    I'm really wondering if it's a hardware issue now that it wasn't fixed in 9.1. Like the camera is internally always recording video and this disables the sound.

  • by irrbloss,

    irrbloss irrbloss Oct 21, 2015 9:40 PM in response to TabsAZ
    Level 1 (0 points)
    Oct 21, 2015 9:40 PM in response to TabsAZ

    I just found out you can use other camera apps that won't stop the music - like Retrica and some other apps I tried. Those did stop the music before the 9.1 update, so I guess Apple did fix a bug in the framework, but forgot to fix the camera app itself.

  • by ppdix,

    ppdix ppdix Oct 21, 2015 9:44 PM in response to Kjzee
    Level 1 (0 points)
    Oct 21, 2015 9:44 PM in response to Kjzee

    It really does suck. I just went on vacation and was walking around town. listening to some music, and wanted to take pictures and every time  I switch the camera on the music stop. I  understand that the camera is set to video or live photos, it should automatically stop the music, but non otherwise the way it used to be. It's a major thing for me. Please apple FIX IT!

  • by chrisfromhove,

    chrisfromhove chrisfromhove Oct 22, 2015 6:47 AM in response to Kjzee
    Level 1 (0 points)
    Oct 22, 2015 6:47 AM in response to Kjzee

    Just updated to to iOS 9.1 hoping this would fix the music/camera issue but sadly no change. Went to the Apple Store where the assistant tried to restrain a knowing grin when I mentioned the problem - which he described as a 'feature'! When I ask what possible advantage this 'feature' could be to me he began to scrabble around within his scant knowledge to try and come up with something - but it looked painful so I put him out of his misery and left. Just off the phone from Apple Support with the same result - a lot of silence and little else. I can only suggest we all, as I have, fill out the feedback form as many times as we can - and in the meantime ProCamera app will be my default camera since it kindly allows me to listen to my music AND take photos (clever thing) until this is sorted. It's truly dumb.

  • by Liese Schwarz,

    Liese Schwarz Liese Schwarz Oct 22, 2015 9:50 AM in response to jazeboy
    Level 4 (2,345 points)
    Oct 22, 2015 9:50 AM in response to jazeboy

    great ! but "I got my phone working again" does not help. HOW did you get that to happen?

  • by Liese Schwarz,

    Liese Schwarz Liese Schwarz Oct 22, 2015 10:37 AM in response to chrisfromhove
    Level 4 (2,345 points)
    Oct 22, 2015 10:37 AM in response to chrisfromhove

    OK, I have submitted feedback twice (once before the OS update to 9.1 today, then afterward when the update didn't fix it).

     

    I also called Apple support and got a lot of silence and blankness before I eventually got bumped up to a "senior advisor," who actually asked for the link to this discussion and read the topic while we were on the phone, then forwarded his synopsis of the problem upstream to his engineers. He said that I can let you know that "Apple engineers should now be aware of the problem." Fingers crossed.

     

    PS the ProCamera app (thanks for the suggestion chrisfromhove) does NOT have this issue, so that reassures me that it's not a hardware problem. Annoying to have to pay 5 dollars (and deal with the in-app purchase thing, which is distasteful to me) to have a usable camera, though.

  • by dogratt,

    dogratt dogratt Oct 22, 2015 10:39 AM in response to Liese Schwarz
    Level 1 (0 points)
    Oct 22, 2015 10:39 AM in response to Liese Schwarz

    Thanks for doing the legwork. Hopefully they'll take notice. I have submitted feedback as well.

  • by chrisfromhove,

    chrisfromhove chrisfromhove Oct 22, 2015 10:48 AM in response to Liese Schwarz
    Level 1 (0 points)
    Oct 22, 2015 10:48 AM in response to Liese Schwarz

    I've also filled in a feedback form - and had two chats with support - one was a bit dismissive (took the 'it's a great function' line which annoyed me) - the second guy was a lot more helpful - concluded it must be connected to live photos and definitely software - according to him anyway. We agreed that having audio on live photos was a bit dumb anyway - a couple of seconds of background white noise doesn't add much! He too is filing a report so we may get there in the end. I also did a comparison and the ProCamera photos are of equal if not superior quality. Pain in the bum though .......

  • by jockeapa,

    jockeapa jockeapa Oct 24, 2015 4:28 AM in response to Kjzee
    Level 1 (8 points)
    Oct 24, 2015 4:28 AM in response to Kjzee

    Hello

    same issue here, called apple in Sweden and was directed higher up in the chain to a Senior Technical Advisor. At least something...

    I'd really want this solved ASAP, no problems with either my 5s or my iPad Air.

    Since i do a lot of street photographing with inspiring music in my ears this bug really ***** and if i knew of it i wouldn't have "upgraded" my iPhone until this got sorted.

    Keep reporting to Apple people!

    The more, the faster they hopefully solve this.

     

    Greetings / Jocke

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