mrmet2087

Q: After Restore all my photos are white on 6S

I just got the 6S today, and after restoring my back up from a 5S all of the photos in my phone are all white. All of the dates and locations are still attached are the photos but the photos don't load now. Same thing with all my videos. Again I'm using the 6S 128 GB with the newest update today which was like 9.1 or something.

iPhone 6s, iOS 9.0.1

Posted on Sep 25, 2015 2:23 PM

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Q: After Restore all my photos are white on 6S

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  • by alex_h1,

    alex_h1 alex_h1 Sep 26, 2015 2:14 PM in response to mrmet2087
    Community Specialists
    Sep 26, 2015 2:14 PM in response to mrmet2087

    Hello mrmet2087,

    Thanks for using Apple Support Communities.

     

    From your post I understand that the pictures and videos you're restoring are not appearing correctly.  It appears that you're restoring from an iCloud backup, which can take time to restore depending on how many videos and pictures you're restoring, as well as the Wi-Fi network you're connected to.

     

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. In iOS 7, go to Settings > iCloud > Storage & Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

    If you need help restoring from an iCloud backup - Apple Support

     

    Take care.

  • by mrmet2087,

    mrmet2087 mrmet2087 Sep 29, 2015 11:57 AM in response to alex_h1
    Level 1 (4 points)
    Apple TV
    Sep 29, 2015 11:57 AM in response to alex_h1

    I don't use iCloud for pics. The restore was from a computer backup. My guess is the backup possible was corrupt.