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Helpful answers
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Sep 26, 2015 2:14 PM in response to mrmet2087by alex_h1,Hello mrmet2087,
Thanks for using Apple Support Communities.
From your post I understand that the pictures and videos you're restoring are not appearing correctly. It appears that you're restoring from an iCloud backup, which can take time to restore depending on how many videos and pictures you're restoring, as well as the Wi-Fi network you're connected to.
Restoring my device from an iCloud backup is taking a long time
Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.
There are several steps you can take:
- In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. In iOS 7, go to Settings > iCloud > Storage & Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
- Make sure that your device is connected to the Internet with reliable Wi-Fi.
- Make sure that your device is plugged in to a power outlet.
- Check the Apple progress bar that appears while transferring a backup.
If you need help restoring from an iCloud backup - Apple Support
Take care.
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Sep 29, 2015 11:57 AM in response to alex_h1by mrmet2087,I don't use iCloud for pics. The restore was from a computer backup. My guess is the backup possible was corrupt.
