Nocturne18

Q: IPod unable to connect to Google/YouTube

Sometime this afternoon I noticed my iPod Touch was unable to connect to Google.com. I thought my wifi was out, but oddly my phone was capable of connecting to it. After attempting to use the YouTube app I noticed no videos would load and that anything involving either Google or YouTube would not work. When attempt to access Google.com I receive "Safari cannot open the page because it could not establish a secure connection to the server". I find this odd because earlier in the day both services seemed to be working fine. My iPod had not been updated to 9.0.1, but I attempted doing so to make sure that this was not the problem. Sadly the problem persists and has continued for about 2 hours. If anyone has any experience with this, any assistance is welcome.

iPod touch (5th generation), iOS 9.0.1

Posted on Sep 25, 2015 3:26 PM

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Q: IPod unable to connect to Google/YouTube

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  • Helpful answers

  • by lllaass,

    lllaass lllaass Sep 25, 2015 3:39 PM in response to Nocturne18
    Level 10 (189,016 points)
    Desktops
    Sep 25, 2015 3:39 PM in response to Nocturne18

    Check to make sure that time, date and time zone are correct.

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Power off and then back on your router

    .- Reset network settings: Settings>General>Reset>Reset Network Settings

  • by Nocturne18,

    Nocturne18 Nocturne18 Sep 25, 2015 4:12 PM in response to lllaass
    Level 1 (0 points)
    Sep 25, 2015 4:12 PM in response to lllaass

    Followed the instructions for each of those and there isn't any change. Both Google and YouTube refuse to load period.

  • by chrisfromwahroonga,

    chrisfromwahroonga chrisfromwahroonga Sep 25, 2015 5:26 PM in response to Nocturne18
    Level 1 (4 points)
    iLife
    Sep 25, 2015 5:26 PM in response to Nocturne18

    Same problem here. Older iPod touch (gen 4, running ios 6). Suddenly stopped being able to connect to youtube or google (gmail app still working though). Same error message as OP - "could not establish secure connection".

     

    I've tried rebooting my router, restarting the device, double checking date/time.

     

    Same problem exhibits on two separate iPods (both iOS 6). Started at the same time on both.

     

    My working hypothesis is that something has changed with the google security certificate

  • by andyfrombru ,

    andyfrombru andyfrombru Sep 25, 2015 6:15 PM in response to lllaass
    Level 1 (0 points)
    Sep 25, 2015 6:15 PM in response to lllaass

    I have exactly the same problem on both my son's ipods. have tried following your solution but that didn't fix the problem. This began happening yesterday as well (same as Nocturne and Chris).

  • by andyfrombru ,

    andyfrombru andyfrombru Sep 25, 2015 6:16 PM in response to chrisfromwahroonga
    Level 1 (0 points)
    Sep 25, 2015 6:16 PM in response to chrisfromwahroonga

    Please let me know if you figure out how to fix it