IPod unable to connect to Google/YouTube

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Level 1

6 points

IPod unable to connect to Google/YouTube

Sometime this afternoon I noticed my iPod Touch was unable to connect to Google.com. I thought my wifi was out, but oddly my phone was capable of connecting to it. After attempting to use the YouTube app I noticed no videos would load and that anything involving either Google or YouTube would not work. When attempt to access Google.com I receive "Safari cannot open the page because it could not establish a secure connection to the server". I find this odd because earlier in the day both services seemed to be working fine. My iPod had not been updated to 9.0.1, but I attempted doing so to make sure that this was not the problem. Sadly the problem persists and has continued for about 2 hours. If anyone has any experience with this, any assistance is welcome.

iPod touch (5th generation), iOS 9.0.1

Posted on Sep 25, 2015 3:26 PM

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Answer 1

lllaass

Level 10

210,405 points

Sep 25, 2015 3:39 PM in response to Nocturne18

Check to make sure that time, date and time zone are correct.

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on your router

.- Reset network settings: Settings>General>Reset>Reset Network Settings

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Answer 2

Nocturne18 Author

Level 1

6 points

Sep 25, 2015 4:12 PM in response to lllaass

Followed the instructions for each of those and there isn't any change. Both Google and YouTube refuse to load period.

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Answer 3

Sep 25, 2015 5:26 PM in response to Nocturne18

Same problem here. Older iPod touch (gen 4, running ios 6). Suddenly stopped being able to connect to youtube or google (gmail app still working though). Same error message as OP - "could not establish secure connection".

I've tried rebooting my router, restarting the device, double checking date/time.

Same problem exhibits on two separate iPods (both iOS 6). Started at the same time on both.

My working hypothesis is that something has changed with the google security certificate 😟

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Answer 4

Sep 25, 2015 6:15 PM in response to lllaass

I have exactly the same problem on both my son's ipods. have tried following your solution but that didn't fix the problem. This began happening yesterday as well (same as Nocturne and Chris).

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