what is apple Flat Rate Repair plan ?

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alghamdim7 Author

Level 1

2 points

what is apple Flat Rate Repair plan ?

what is apple Flat Rate Repair plan ? What they fix? Does they troubleshooting every component in the machine?

MacBook Pro with Retina display, iOS 9.0.1

Posted on Sep 25, 2015 4:40 PM

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Answer 1

ChitlinsCC

Level 7

21,140 points

Sep 25, 2015 5:35 PM in response to alghamdim7

Apparently it is called the "Depot Repair Program" - and is VERY obscure... this thread is the only one that references it by name and discusses "flat rate repair" as if it really exists

Replace logic board for 2012 13' Macbook Pro or... | Apple Support ...

discussions.apple.com › Support › Apple Support Communities

Apple Inc.

Apr 1, 2015 - So if the repair is very expensive, ask the Apple tech if his store participates in the "Depot Repair Program". Under this program they will repair any computer for ...

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Answer 2

Allan Jones

Level 9

78,248 points

Sep 25, 2015 5:59 PM in response to alghamdim7

CCC is off to a good start. Apple sends the computer to a centrral refurbishment facility and that is the only downside I see. It takes around one working week instead of an overnight repair as you usually get with a repair in an Apple Store. However the cost saving it worth it to me.

Other issues:

1) As far as I can tell, this is only available to US and Canadian users.

2) You need to do the Depot repair within the regular time frame of Apple service--usually within the first five years of ownership. I had 2007 MacBook Pro that succumbed to the "Nvidea Curse" (defective video chipset) in 2013 and was told a depot repair was unavailable for that model.

Over the ~15 years I have volunteered hereI have seen numerous reports of people having this service done and all were very pleased with the results.

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