Benjimeister

Q: Tones Missing, Duplicate Charges.

Case Numbers in chat 946983814, and 946983814. Ended abruptly.

 

I just received my new iPhone 6s today, which I'm really enjoying. However I discovered something with iTunes that didn't make sense until today and I would love some help.

 

Over the years, when mission an App or Ringtone before the cloud, I would click on one I had already purchased from a new device and download it again. It would prompt me to buy, but with Apps it never duplicated the charge because you already bought it, apparently iTunes Tones charges you every time.

 

When iOS 8.3 came out, it erased all of my tones, and Apple came out with iTunes.com/restore-tones (Restore missing tones on your iPhone, iPad, or iPod touch running iOS 8.1.1 or later - Apple Support) to restore the deleted/missing Tones to your device. I noticed that I had 45 duplicate tones and it raised an eyebrow but now I have found out it was a purchase per ringtone when I would try to download it to my next phone.

 

I performed my backup restore today to my new iPhone 6s, tones did not transfer. I tried the iTunes.com/restore-tones link, does not work. I clicked on 2 ringtones I had already bought, and it charged my account which led me to look into all of this.

 

So now I am missing all my ringtones again... and going over a few invoices can confirm iTunes has charged my account a duplicate $50 over the past few years. Can I get some help? Has anyone ran into this and found a solution?

Posted on Sep 25, 2015 6:03 PM

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Q: Tones Missing, Duplicate Charges.

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  • by King_Penguin,

    King_Penguin King_Penguin Sep 25, 2015 11:53 PM in response to Benjimeister
    Level 10 (132,848 points)
    iTunes
    Sep 25, 2015 11:53 PM in response to Benjimeister

    Tones (and audiobooks) are a one-time only download (and always have been) - you will be charged to redownload them.

     

    How did you backup your old phone (and did you transfer purchases from it over to your computer's iTunes library) ? Tones won't have been included in an iCloud backup (due to the one-time only download), and an iTunes restore would look to restore them from the Tones part of your iTunes library (none of your store downloads are included in the actual backup, the restore looks for them in your library)