Keyboard and trackpad not working after sleep

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Keyboard and trackpad not working after sleep

Hi everybody

I bought a MacBook Pro (Retina, 13-inch, Early 2015 - 3.1 GHz Intel Core i7 - 16 GB 1867 MHz DDR3 - Intel Iris Graphics 6100 1536 MB) 2 weeks ago. I generally use it with an external monitor and a keyboard and everything is fine. Yesterday I started to use it with the built in keyboard and it was unresponsive at login. Then all of a sudden it started working again. I noticed though that when I wake up the laptop, the keyboard and trackpad are unresponsive again. If I attach an external keyboard, anyway, they start working! I updated to 10.10.5 before migrate all my data from another mac 2 weeks ago.

I went to a genius bar this morning and they told me it has to be an hardware problem but I couldn't leave the macbook there because I need it so I'm using the external keyboard at the moment when the built-in keyboard doesn't work.

I'm not sure it is an hardware problem. How is possible that it does work fine until I activate the sleep mode?

What should I do? I need my laptop for work is there a way to get a replacement?

Thanks.

Mac Pro, OS X Mavericks (10.9)

Posted on Sep 26, 2015 5:57 AM

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Answer 1

j0shh Author

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Sep 28, 2015 2:19 AM in response to j0shh

Is this an Apple support forum? Or should I call Apple care?

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Answer 2

Oct 25, 2015 10:40 PM in response to j0shh

Just had the same problem since yesterday.

And I have the exactly the same situation - need this laptop for work..

j0shh, any update?

Was it really a hardware problem?

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Answer 3

j0shh Author

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Oct 26, 2015 1:42 AM in response to Seung-jin

Hi Seung-jin

After the visit to the genius bar I didn't have any issues. I suggest you to do a pram reset.

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Answer 4

Oct 27, 2015 5:09 AM in response to j0shh

Param resets were no luck to me.

I upgraded / (basically reinstall OS from scratch) to El Capitan and now the issue is disappeared.

But met another usb hub issue (El Capitan breaks USB Hub)

If param reset is not working, I recommend re-installing from scratch (I know it is painful).

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Answer 5

j0shh Author

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Oct 27, 2015 6:09 AM in response to Seung-jin

I was talking about pram reset which is not a param reset. More information here: http://thenextweb.com/lifehacks/2010/12/04/how-when-why-to-reset-the-pram-smc-on -your-mac/

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Answer 6

Oct 27, 2015 7:26 AM in response to j0shh

Sorry.. it was typo.. I meant "pram reset". I also tried "smc" reset as well.

😁

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Answer 7

j0shh Author

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20 points

Oct 27, 2015 7:46 AM in response to Seung-jin

Ok good to hear it is now fixed!

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Answer 8

Oct 27, 2015 9:22 PM in response to j0shh

Unfortunately it just happened again.

I will bring it to Apple Store..

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Answer 9

Oct 27, 2015 11:55 PM in response to Seung-jin

Hi Seung-jin,

I met the same unresponsive built-in keyboard issue on the second day of macbook using. Mine is Macbook Pro Retina, 13 inch, Early 2015, 2,7GHz, 8Gb Ram. My trackpad is still working, thus I could restart the laptop. Weirdly that although the built-in keyboard doesn't work for all other apps, I could type when using "Spotlight Search".

Today the keyboard became unresponsive again after I used the Dictionary (by selecting a word and force touched the trackpad).

I reset the SMC and PRAM, not sure if the issue is resolved. I will check with the Dictionary and Spotlight again if it will occur.

Please update us what Apple support did for your laptop. Hope that your macbook will be ok.

Mai.

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Answer 10

Oct 30, 2015 6:52 PM in response to doannhumai

My case was even trackpad was not responding.

I went to Apple authorized service provider and they told me they will replace my keyboard.

I will let you know when I get my macbook pro with replaced keyboard and the problem is no longer showed.

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Answer 11

Nov 9, 2015 6:44 PM in response to doannhumai

Got my macbook pro back a few days ago..

They replaced keyboard. That means they replaced keyboard, battery and its related components - that's how Apple does.

After I got new keyboard replaced one, I don't see the problem anymore.

Yes. it must be a hardware issue and replacing the hardware (keyboard) is the solution.

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Answer 12

j0shh Author

Level 1

20 points

Nov 10, 2015 1:04 AM in response to Seung-jin

That's very strange I tried to replicate the error but I couldn't find a way. I'll try again to see if I too have an hardware problem 😟

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Answer 13

Nov 11, 2015 7:47 PM in response to Seung-jin

Hi Seung-jin,

It's good to hear that your macbook is back on track after hardware replacement.

Mine is actually the software issue. The culprit is indeed the software developed by our company which has not been tested well at that time. After uninstalling the app the unresponsive issue doesn't appear again.

But I reinstalled OS as well as per recommendation by local Apple service care. I also updated my mac, now I can use our company app without issue.

Btw, your Pororo avatar is nice ^^.

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