qfny88
Level 1 (0 points)

Q: Dropped Iphone into water cannot turn it on

By an accident, I dropped my iphone6 into water several days ago. then I quickly pick it up and tune it off.  After several minutes I heard some sizzle from my iphone and I cannot tune it on.

iPhone 6, iOS 8

Posted on Sep 26, 2015 6:45 AM

by Carolyn Samit,Apple recommended
Carolyn Samit Carolyn Samit
Level 10 (120,618 points)
Apple Watch
A:

Check the liquid contact indicator >  Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

 

Make an appointment at a Genius Bar

 

If you can't get to an Apple Store, look for an authorized service provider >  Apple - Find Locations

Posted on Sep 26, 2015 6:49 AM

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qfny88

Q: Dropped Iphone into water cannot turn it on

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  • Helpful answers

  • by Carolyn Samit,Apple recommended

    Carolyn Samit Carolyn Samit Sep 26, 2015 6:49 AM in response to qfny88
    Level 10 (120,618 points)
    Apple Watch
    Sep 26, 2015 6:49 AM in response to qfny88

    Check the liquid contact indicator >  Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support

     

    Make an appointment at a Genius Bar

     

    If you can't get to an Apple Store, look for an authorized service provider >  Apple - Find Locations

  • by imobl,Helpful

    imobl imobl Sep 26, 2015 7:36 PM in response to qfny88
    Level 5 (6,900 points)
    iPhone
    Sep 26, 2015 7:36 PM in response to qfny88

    Make an appointment at the nearest Apple store to have your iPhone

    evaluated. After the diagnosis is complete, the staff will inform you of

    the available options.

     

    Make a Genius Bar Reservation

    http://www.apple.com/retail/geniusbar/

     

    Water and electronics do not play well together. From your brief description,

    your iPhone is probably internally damaged and will have to be replaced.

    If your iPhone is not jailbroken and has its original components, you will

    be offered a reduced price Out of Warranty replacement.

  • by qfny88,

    qfny88 qfny88 Sep 26, 2015 7:36 PM in response to Carolyn Samit
    Level 1 (0 points)
    Sep 26, 2015 7:36 PM in response to Carolyn Samit

    Thanks for your replying!

     

    I checked my liquid contact indicator but it does not tune red, Dose this mean that my iphone6 has not been damaged by liquid?

    but I am sure it cannot be turned on.

     

    I am now overseas so I cannot directly go to the US local Apple store for diagnosis until next month. I even have some troubles to call the apple support.


    what I want to know here is:

    (1)if I need to replace the unit or other HW, how much it costs?

    (2)Will my data be lost after the HW replacement? I am sure I did not back up my data on the icloud

    (3)can I request to change to a new Iphone 6 ? if I can, what is the process please?


    Regards

  • by imobl,

    imobl imobl Sep 27, 2015 4:06 AM in response to qfny88
    Level 5 (6,900 points)
    iPhone
    Sep 27, 2015 4:06 AM in response to qfny88

    1] Out of Warranty replacement cost for an iPhone 6 is $299.

    2] If you have no backup, you data will be lost. Are you sure you did not use iCloud?

    3] Out of Warranty replacement iPhone will be the same model, color, memory,

    lock/unlock status as the iPhone being replaced.

     

    Even tho' the LCI is not red, there still is internal damage that is preventing the

    iPhone from turning on.