unable to make calls after 9 upgrade

Hi colleenellenwood,

I understand that while you're able to receive phone calls, you're not able to place phone calls on your iPhone after updating to iOS 9. While definitely a frustrating experience there are a number of steps that can help restore your ability to place phone calls from your device.

1. Turn airplane mode on and off. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off.
2. Check your Do Not Disturb settings. Tap Settings > Do Not Disturb.
3. Check for any blocked phone numbers. Tap Settings > Phone > Blocked.
4. See if Call Forwarding is turned on. Tap Settings > Phone > Call Forwarding.
5. Check for a carrier settings update.
6. Check for an iOS software update. Some updates might require a Wi-Fi connection.
7. If your iPhone has a SIM card, remove the SIM card, then reinsert it.

Contact your carrier

When you contact your carrier, check the following:

• Your account is set up to use your iPhone.
• There aren't any localized service outages.
• Your account doesn't have a billing-related block.
• Your calls don't have errors on the carrier system.

Check your network settings

1. Reset your network settings. Tap Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
2. Try to make or receive calls in another location.
3. Switch to a different network band. Tap Settings > Cellular and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).

If you still can't make or receive calls, restore your iPhone as new. If restoring doesn't fix the issue, contact Apple Support or take your iPhone to an Apple Retail Store or Authorized Service Provider.

If you can't make or receive calls on your iPhone - Apple Support

Regards