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All replies
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Helpful answers
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Sep 26, 2015 11:08 AM in response to gutierrez.angeloby dominic23,Select Macintosh HD as the Startup Disk.
“Set the default startup disk” http://support.apple.com/kb/HT1310
Reset PRAM. http://support.apple.com/kb/PH18761
Reset SMC. Choose the appropriate method.
https://support.apple.com/en-us/HT201295
Start up in Safe Mode. http://support.apple.com/en-us/HT1564
Best.
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Sep 26, 2015 11:09 AM in response to gutierrez.angeloby Allan Eckert,Please download and install EtreCheck from http://www.etresoft.com/etrecheck
Run it and post the report here.
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Sep 26, 2015 11:52 AM in response to Allan Eckertby gutierrez.angelo,Problem description:
Slow start up
EtreCheck version: 2.4.2 (142)
Report generated 9/26/15, 11:50 AM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
MacBook Pro (Retina, 13-inch, Early 2015) (Technical Specifications)
MacBook Pro - model: MacBookPro12,1
1 2.7 GHz Intel Core i5 CPU: 2-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1867 MHz ok
BANK 1/DIMM0
4 GB DDR3 1867 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Battery: Health = Normal - Cycle count = 28 - SN = D865166W0UEFY5GAZ
Video Information: (What does this mean?)
Intel Iris Graphics 6100
Color LCD 2560 x 1600
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 3 hours
Disk Information: (What does this mean?)
APPLE SSD SM0128G disk0 : (121.33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 120.47 GB (68.03 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: (What does this mean?)
Apple Internal Memory Card Reader
Broadcom Corp. Bluetooth USB Host Controller
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/Library/Extensions
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Click for support]
/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Click for support]
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Click for support]
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Click for support]
Problem System Launch Daemons: (What does this mean?)
[running] com.seagate.TBDecorator.plist [Click for support]
Launch Agents: (What does this mean?)
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.adobe.AdobeCreativeCloud.plist [Click for support]
Launch Daemons: (What does this mean?)
[running] com.adobe.adobeupdatedaemon.plist [Click for support]
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: (What does this mean?)
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[failed] com.jdibackup.ZipCloud.autostart.plist [Click for support]
[failed] com.jdibackup.ZipCloud.notify.plist [Click for support]
[running] com.pcv.hlpramc.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Advanced Mac Cleaner UNKNOWN (missing value)
Internet Plug-ins: (What does this mean?)
SharePointBrowserPlugin: Version: 14.1.0 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]
Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
AdobeAAMDetect: Version: 3.0.0.0 - SDK 10.9 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: (What does this mean?)
AppaRajah
AtheneTemple
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Paragon NTFS for Mac ® OS X [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
36% WindowServer
3% hidd
3% fontd
2% Dock
0% Adobe CEF Helper(2)
Top Processes by Memory: (What does this mean?)
682 MB kernel_task
451 MB softwareupdated
262 MB com.apple.WebKit.WebContent(2)
254 MB Chat for Facebook
139 MB Safari
Virtual Memory Information: (What does this mean?)
1.40 GB Free RAM
6.60 GB Used RAM (1.09 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Sep 26, 2015, 08:41:40 AM Self test - passed
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Sep 26, 2015 12:06 PM in response to gutierrez.angeloby gutierrez.angelo,I ran the Etrecheck on my macbook pro. my bad. I will have to re-do it on my imac
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Sep 26, 2015 11:58 AM in response to gutierrez.angeloby Allan Eckert,You have Advanced Mac Cleaner installed. This is malware and should be uninstalled. Try "Advanced Mac Cleaner." How do I uninstall it?
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Sep 26, 2015 12:00 PM in response to gutierrez.angeloby Allan Eckert,It appear that was a good mistake because you have malware on your MacBook Pro ( not Mac Pro) which should be uninstalled.
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Sep 26, 2015 12:21 PM in response to Allan Eckertby gutierrez.angelo,Here is the report from the iMac.
Problem description:
iMac slow start up.
EtreCheck version: 2.4.2 (142)
Report generated 9/26/15, 12:21 PM
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: (What does this mean?)
iMac (21.5-inch, Late 2013) (Technical Specifications)
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: (What does this mean?)
Intel Iris Pro
iMac 1920 x 1080
System Software: (What does this mean?)
OS X 10.10.5 (14F27) - Time since boot: about 3 hours
Disk Information: (What does this mean?)
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 999.35 GB (868.12 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: (What does this mean?)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Identive SCR33xx v2.0 USB SC Reader
Logitech USB Receiver
Thunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_bus
Gatekeeper: (What does this mean?)
Mac App Store and identified developers
Kernel Extensions: (What does this mean?)
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.18 - SDK 10.6) [Click for support]
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.18 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungACMData (1.4.18 - SDK 10.6) [Click for support]
[not loaded] com.devguru.driver.SamsungMTP (1.4.18 - SDK 10.5) [Click for support]
[not loaded] com.devguru.driver.SamsungSerial (1.4.18 - SDK 10.6) [Click for support]
Launch Agents: (What does this mean?)
[loaded] com.google.keystone.agent.plist [Click for support]
[not loaded] com.teamviewer.teamviewer.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]
Launch Daemons: (What does this mean?)
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.teamviewer.Helper.plist [Click for support]
[not loaded] com.teamviewer.teamviewer_service.plist [Click for support]
User Launch Agents: (What does this mean?)
[running] com.seagate.mediasync.plist [Click for support]
User Login Items: (What does this mean?)
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox UNKNOWN (missing value)
EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)
fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: (What does this mean?)
SharePointBrowserPlugin: Version: 14.5.3 - SDK 10.6 [Click for support]
FlashPlayer-10.6: Version: 19.0.0.185 - SDK 10.6 [Click for support]
Flash Player: Version: 19.0.0.185 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
User internet Plug-ins: (What does this mean?)
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Safari Extensions: (What does this mean?)
searchtab
3rd Party Preference Panes: (What does this mean?)
Flash Player [Click for support]
Time Machine: (What does this mean?)
Time Machine not configured!
Top Processes by CPU: (What does this mean?)
13% com.apple.WebKit.WebContent(3)
11% WindowServer
3% Safari
1% fontd
1% com.apple.WebKit.Networking
Top Processes by Memory: (What does this mean?)
605 MB kernel_task
451 MB softwareupdated
442 MB com.apple.WebKit.WebContent(4)
180 MB Safari
156 MB mds_stores
Virtual Memory Information: (What does this mean?)
3.44 GB Free RAM
4.55 GB Used RAM (2.01 GB Cached)
0 B Swap Used
Diagnostics Information: (What does this mean?)
Sep 26, 2015, 09:15:30 AM Self test - passed
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by Linc Davis,Sep 26, 2015 12:32 PM in response to gutierrez.angelo
Linc Davis
Sep 26, 2015 12:32 PM
in response to gutierrez.angelo
Level 10 (208,037 points)
ApplicationsLaunch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
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Sep 26, 2015 12:41 PM in response to Linc Davisby gutierrez.angelo,9/26/15 12:38:37.765 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor[1338]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.
9/26/15 12:38:37.765 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/26/15 12:38:41.823 PM secd[239]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)
9/26/15 12:38:41.824 PM CloudKeychainProxy[314]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s--C---> syncWithAllPeers (null), rescheduling timer
9/26/15 12:38:47.778 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor[1339]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.
9/26/15 12:38:47.779 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/26/15 12:38:51.154 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
9/26/15 12:38:57.065 PM secd[239]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)
9/26/15 12:38:57.065 PM CloudKeychainProxy[314]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s--C---> syncWithAllPeers (null), rescheduling timer
9/26/15 12:38:57.790 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor[1340]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.
9/26/15 12:38:57.791 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/26/15 12:39:07.804 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor[1341]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.
9/26/15 12:39:07.804 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/26/15 12:39:12.304 PM secd[239]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)
9/26/15 12:39:12.305 PM CloudKeychainProxy[314]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s--C---> syncWithAllPeers (null), rescheduling timer
9/26/15 12:39:17.817 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor[1342]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.
9/26/15 12:39:17.817 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
9/26/15 12:39:27.536 PM secd[239]: __SOSCCProcessSyncWithAllPeers_Server_block_invoke sync with all peers failed: (null)
9/26/15 12:39:27.537 PM CloudKeychainProxy[314]: __39-[UbiqitousKVSProxy doSyncWithAllPeers]_block_invoke_2 <UB--s--C---> syncWithAllPeers (null), rescheduling timer
9/26/15 12:39:27.830 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor[1343]) LaunchServices returned a bundle URL that does not match with the LoginItem's known association.
9/26/15 12:39:27.830 PM com.apple.xpc.launchd[1]: (com.hp.devicemonitor) Service only ran for 0 seconds. Pushing respawn out by 10 seconds.
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by Linc Davis,Sep 26, 2015 2:04 PM in response to gutierrez.angelo
Linc Davis
Sep 26, 2015 2:04 PM
in response to gutierrez.angelo
Level 10 (208,037 points)
ApplicationsA
Please take these steps to resynchronize the iCloud keychain. Your keychain on iCloud and your other Apple devices won't be affected. Take Step 2 only if Step 1 doesn't solve the problem.
Step 1
Back up all data.
Open the iCloud preference pane and uncheck the Keychain box. You'll be prompted to delete the local iCloud keychain. Confirm—the data will remain on the servers. Then re-check the box. Follow one of the procedures described in this support article to set up iCloud Keychain on an additional device. Test.
Step 2
If you still have problems, uncheck the Keychain box again and continue.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
~/Library/Keychains
In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
A folder named "Keychains" should open. Inside it is a subfolder with a long name similar to (but not the same as) this:
421DE5CA-D745-3AC1-91B0-CE5FC0ABA128
The above is only an example; yours will have a different name of the same general form. Drag the subfolder (not the Keychains folder) to the Trash and empty.
Restart the computer and re-enable iCloud Keychain.
B
The HP printing/scanning software is is damaged or incomplete. Either reinstall it or remove it.
Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.
Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.
I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.
Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.
Back up all data before making any changes.
You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.
If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.
Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.